A Long Wait For Bad Service

I received an e-mail from Oxygen Solve on 11-20 that the oximeter blood oxygen sensor they were paid for on 11-17 was on its way I later received an e-mail with a USPS tracking number which showed the item leaving the company s shipping partner light in the box on 11-21 Destination was the USPS office in Linden N J On 12-2-20 I sent them an e-mail telling them I had not received the item to cancel the order and refund the 26 40 I had paid The company s same day response said We have shipped the product to you alreay sp You will get the product soon Please don t worry about it It has now been 14 days since I was told the sensor was on its way without a single tracking update This is unacceptable I have no idea where the snafu is but after 14 days of waiting for delivery I don t care anymore I want the order cancelled and 26 40 redeposited in my checking account Update on 12-5 I received an e-mail from the USPS location in Jersey City N J saying they had received the item and it would be delivered by 12-9 Nothing was said about where the item was for 18 days when it was supposedly on its way