121homefurniture Reviews

121 Home Furniture - Bedroom, Dining Room and Living Room Furniture

121homefurniture.co.uk
4.67
67 reviews
Excellent Rating
Based on 67 user experiences

Rated 4.67 out of 5 by 67 Happy Customers

89.6%
1.5%
1.5%
1.5%
6%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
S

Doesnt care about the customer at all

Drawers arrived cracked in 2 places thats not what my biggest problem was it was the way this seller handled the problem Passed the buck to the manufacturer and had very poor communication with me Ignored some emails ignored my voicemail Eventually manufacturer picked item up 31st Oct iv had to chase for my 275 refund from 1 2 1 and its 4th Nov terrible customer experience didnt pick up the phone once to me to apologise for inconvenience or anything Was a disaster from start to finish due to this seller who has no care for customer whatsoever Ordered 3rd Oct and as of 4th Nov I have no bedroom drawers and 275 out of pocket I had to open a paypal case and suggest nobody buy from here if you do then use paypal so as you have some form of protection
D

The worst experience I have ever had

The worst experience I have ever had Please do not purchase anything from 121 furniture Total incompetence from start to finish Dropped the first sofa at the wrong address The second sofa arrived damaged Then a fight to get a refund Just under a month of stress A total joke of a business Be smart shop and shop somewhere else I would score them a zero if I could Awful just awful
D

Severely Damaged Oak Julian Bowen bed frame

Ordered an Oak Julian Bowen bed frame from this company The Bed frame came in damaged packaging i was suspicious however the delivery company didnt give me any time to check for damages upon opening the head board the right hand support has been shattered making the bed unusable i have emailed and called left messages no answer Just wanted to update yet again after delivery a replacement bed frame i have been delivered a second badly broken bed i honestly wish i never purchased something from this company or Julian Bowen furniture what a terrible mistake
M

Overall a very poor experience

Overall a very poor experienceI ordered the Hong Kong tall drawer unit from them because they stated 3-10 days delivery so I assumed it would be within the 10 days - however it was 3 weeks before the item arrived and when it did it was faulty I reported it faulty and the after sales was lack lustre to say the least - simply forwarding on the suppliers emails and acting as the silent middle man When the replacement item eventually arrived it was scuffed quite badly due to its poor packaging - but as I d waited nearly 6 weeks for the item I asked them if they had any advise on the scuffs so I could keep this and I got another supplier email forwarded on no added value from 121 or goodwill gesture towards the sub-standard product and all the hassle involved Not recommended

About 121homefurniture

121 Home Furniture retails a wide range of beds, childrens beds, bunk beds, dining tables, dining ranges, dining sets, dining chairs, living room furniture and garden furniture

United States

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