13cabs Reviews

Extremely unimpressed

Extremely unimpressed There s no operator to talk to Everything is Artificial Intelligence non intelligence and after the robotic voice stated the cab on its way we waited over an a hour Eventually got a message stating that there were no cabs available Mind boggling My son who battles with anxiety was distraught We had to hitch hike a few km Now supporting son through trauma Won t be calling 13 C again

Scammed by the drivers

This will be the last time that I ever use 13CABS I got scammed today by the drivers I booked a Maxi Van tonight to Melbourne airport and paid for it in advance only to realise that they sent a SUV instead of a van As a result the driver could not fit all our luggage with the passenger Driver then provided a solution that he would arrange his friend to help out with no additional cost We agreed with that solution However upon arriving at the airport the driver asked me to pay extra to his friend They forced me to pay otherwise I would have missed my flight It s a shame that 13Cabs let this happen I will never use them again

Poor service

Arrived nearly 10mins early couldn t move from my location because they couldn t change my booking for a TAC claim which took nearly 20mins I m unable to get to my specialist appointment because of their errors and inability to do their job

Absolutely disgraceful service

Absolutely disgraceful service I ve booked a disability taxi as I have an injury and can t drive waited three hours no phone calls no nothing so when I contact the taxi service they say they can t get a hold of the driver and they re not sure when you ll come Absolute appalling service will never uses Use you again and you wonder why Uber is taking over with your terrible customer service

Absolutely awful experience yesterday

Absolutely awful experience yesterday in Melton with a cab driver Date 14 9 2024 cab number VIC 1612 M on coburns Road that is a road closure and two lanes are merging into right lane I was getting late to work but still waited in the right lane for almost 10 minutes while this driver pulls up from the left lane and tries too merge in at the very intersection I rolled down my window and yelled at him asking him are we mad to be waiting in the line for so long All he said was- there is a camera to record everything and dangerously merged in front of me with our cars about to be dashed I definitely will complain about this behaviour as such people should not be allowed to be on the road

Car - driver unkept - overpriced

Driver not well dressed Cab dirty Too dear - Uber 25 cheaper Tried to tell me it will cost more due to heaviness of luggage Rough with baggage If this is the standard I would definitely not get this taxi company again

Booked maxi taxi Auckland on the 13th

Booked maxi taxi Auckland on the 13th feb for 645am pickup Valentine s Day going to hospital for hip replacement never turned up didn t reply to texts or calls don t rely on this co had to drive myself then get tow truck to take car home because can t drive after hip replacement surgery

Until recently great service but last 2

Until recently great service but last 2 bookings have had booking picked up and then cancelled by 2 or 3 drivers tonight booking was accepted by 3 different drives and then tracking link showed car unavailable Apparently drivers at the airport will accept the job but if they get a ride at the airport they drop your booking for a longer trip Rang another company and they were here in 5 minutes