Citycabs Reviews

We literally watched our prebooked taxis drive off

My wife and I literally watched our prebooked taxis take other passengers One of them taxi v332 even told us that it was too late and refused us service The app doesn t work properly Honestly this app and the taxi drivers acted terrible when we were trying to support their business Not again I m going to choose value and service

Got charged a 5 fixed extra fee for

Got charged a 5 fixed extra fee for Edinburgh airport as apparently the airport charges taxis this for drop offs so was 20 fixed fare for 3 mile trip from hotel with meter switched off Avoid using this service if you can

Would give them zero if possible as

Would give them zero if possible as simply didn t show up after waiting 30 minutes and booking days in advance Had an I ll party member at Dalkeith country park and they had the audacity to phone us and say they couldn t send a taxi 30 minutes after they were meant to be there and they don t care cause they re busy avoid this poor excuse of a taxi company if you can

Total awful unreliable company

Total awful unreliable company Booked a day in advance to go to a dinner Never arrived on time No letting us know We chased Attitude was so couldn t care less Lied about almost there It wasn t We ended up having to book another cab Don t use Mentioned to others inEdinburg all say the same Horrible money grabbing shambles

Absolutely awful stay well away

Stay clear of this company we had pre-booked taxes and they did not arrive on time when you try and call them to chase where your tax is they then advise you that they are still looking for a Taxi and Driver for you If you need to get somewhere on time then I suggest you use a different company

They do seem to be struggling at the

They do seem to be struggling at the moment I ve had a couple of instances where cabs booked through the app haven t turned up The app accepts the booking says it s confirmed whereas in reality it seems to be just a request - if there s no taxis they won t honour the booking Maybe it s a post-covid thing have used City Cabs for years and don t recall these kinds of difficulties Their drivers are generally charming and polite

An appalling experience

An appalling experience Despite scheduling a taxi several days in advance the car did not arrive After 10 minutes I phoned as I needed to get to work only to be told they were still trying to locate a taxi The attitude of the call handler was disappointing and dismissive and no apology was offered I will not use this firm again as they appear to be a shambles with poorly trained staff

Ordered taxi but none arrived

Called city cabs and ordered a taxi booking accepted for a couple of hours later 20 minutes after the expected pickup time I called to ask where the taxi was and was told no driver allocated yet I asked why did you accept my booking if you didn t have a driver and I was told they re all self employed and have no obligation to pick up the hire So they take your request you think you ve ordered a taxi but you could end up like us not getting one and missing your train I will not use them again