K
Kristina M
Amazing products but hugely problematic site and zero interest in fixing it for their loyal customers
I have been a loyal customer for years and I have nothing bad to say about their products They might actually be the best supplements I have ever tried However sometime within the recent year their website broke in a major way They ship internationally yet on the checkout page the only country options are United States and Canada so there is no way to place an international order online I kindly let them know about it back in March and waited several weeks for them to fix it but it never happened so I ended up placing my order over the phone which is a lot harder and riskier with spelling foreign names and addresses However the customer service representative on the phone was nice and diligent and managed to get everything right so I received my order Now 6 months later I need to place a new order and to my surprise the site STILL has not been fixed I emailed them several days ago with no response I wish it weren t such a hassle ordering their products and that they would listen to their clients when they let them know about major issues not just ignore them