D
Diego
2dehands be
2dehands be inactive customer service partially broken service a lot of thieving users but also good ones Let s start with the service - the site is filled up with items not supposed to be there Commercials for companies selling products WHY It clutters the view of the real second hand items - your items quickly get pushed down to page 5 or lower It s extremely hard to find your item yourself let alone let others find it - But you can push it up by paying The fee is quite high But what s worse your item is not even pushed to the first page and even so it quickly falls back lower due to others paying for their push up i assume or due to the commercial items staying up high - Then you can pay for a permanent spot up But the tariffs are extreme Between 10 and 30 euros depending on the type of object For one week Mostly these items go on sale for 100-300 euros So it s a very hefty sales percentage If you can sell it in a week 4 weeks to sell it You lose 40 of your sale While you already ask a small percentage of what it costed you A decent site I happily would give a sale But this is too much Up next are the users - You have some great users Nice people doing fair bidding we all want to get the best price - Then there are the scammers The moment you put up your phone number on the site they contact you via Whatsapp to scam you I believe they even use bots for that because it goes th t quick The site hardly takes action on this They do now have a payment method enabled but the phone number is still an option Why Is 2dehands be involved with these scams maybe Because how can scammers use bots on their site You might want to have the authorities investigate this lack of responsability Third customer service - Its hard for customer service to take action on complaints I sold an item it was a 310 euro bid from one person for a fridge I accepted it but one hour later somebody else upgraded his bid and wanted to bid higher I m a nice person to my word so I kept my promise to the first bidder Gave the fridge to them I apologised to the other guy he was very friendly too After the bid was done the site enabled me to rate the other guy so i did Gave him a 5 star review and send him a message that i hoped he finds another fridge Now suddenly i couldn t rate my buyer anymore nor could she rate me What Why Clearly a combination of a bug and a miscoding as it was not clear to me as a user that I only had one review and that the system thought by reviewing buyer 2 that i sold the item to him Why not ASK who was the buyer The system is not that smart it seems I contacted support to ask for a rectification As my buyers were happy i was happy we both wanted the 5 star review as it helps buying selling items on 2dehands be They refused said their system was great as intended I clarifief further that there is only one buyer and the system needs to identify the right one No they kept refusing What about a commercial gesture No it was not a mistake by them Only after a quite harsh final email by me a small compensation was offered And a promise they will look into it Time will tell Many others write here about similar experiences