2dehands Reviews

The overall customer experience for 2dehands is overwhelmingly negative, with the vast majority of reviews citing severe issues with platform management and user safety. A primary complaint is the rampant presence of scammers and fraudulent users, with many customers reporting being defrauded with little to no recourse from the site's administration. The customer service is widely described as unresponsive or completely inactive, failing to address reports of fraud, account issues, or transaction disputes. The platform is criticized for facilitating fraud and protecting scammers, often at the expense of legitimate users who find their accounts blocked when reporting issues. Technical and policy problems are rampant, including a broken and unfair user rating system that allows irrelevant or malicious reviews. Users report significant difficulties with account management, such as the near-impossible process of deleting a profile or unexplained account lockouts. The site is flooded with excessive advertising and commercial listings, which clogs the view of genuine second-hand items and frustrates users. There are numerous complaints about bugs, poor site functionality, and the compression of uploaded images to unusable quality. The returns and dispute resolution process is non-existent, as the platform explicitly refuses responsibility for transactions, leaving buyers to negotiate directly with unresponsive sellers. Despite a few positive notes about still finding good products and a secure payment option, the consensus is that the site is unreliable, poorly managed, and a high-risk environment for users.

Last updated 4 months ago