AI Review Summary
Based on 113 reviews
The majority of reviews reflect a positive customer experience with fast delivery, good product quality, and responsive customer service. A significant number of 5-star reviews highlight the variety of brands and easy return process. Conversely, negative experiences, though less frequent, consistently cite issues with delayed or failed deliveries, receiving incorrect or damaged items, and poor handling of refunds or after-sales support.
What customers love
- Great product quality
- Easy return process
- Good price
Common concerns
- Wrong item sent
- Defective items
- Scam operations
Last updated 1 week ago
J
Janis
Great choice of clothing and accessories Easy to order Quick delivery If there are any problems customer service is excellent
E
Edip G
Excellent shopping experience
About You offers a wide range of high-quality products a user-friendly app and website great deals fast shipping and all popular payment methods They also care about customer satisfaction My number-one shop
N
Natalie
Great experience with this online shop
Great experience with this online shop I wanted to use it for ordering Jeans from Orsay since I didn t want to order via the Orsay website - it had bad review on Trust Pilot and one person recommended using ABOUT YOU instead and the person was right I chose 3 jeans because size and model can be tricky kept one and send back the other 2 It was very easy and I got the money back fast Will order again
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