Adafruit Reviews

Overpriced and preachy company

Overpriced and preachy company I like the idea of their learning material but it s so woke that it turns me off I don t want to give my money to a company that is fixated on hiring an promoting everything that is anti- theoldthing and for whatever is thenewthing I just want to buy some boards and build stuff

By far the worst customer service I ve

By far the worst customer service I ve ever encountered By FAR They banned me when I inquired why I should pay twice for shipping on the Pi4 that they oversold and had charged me for two days earlier but is now no longer in stock I can t believe people can do business like this Do yourself a favor and pay a few dollars more elsewhere and avoid the headache

Horrible Customer Service

We have been ordering thousands of dollars of parts through Adafruit for over a year and the first time we reached out to them in need of some support the Director of Support replied with the rudest email I ve ever seen from a support team We had a very simple request and she didn t even try to help us other than asking if we wanted to cancel the order The worst part is that the reason we had to reach out is because they sent us 4 faulty products She didn t even mention this in her response and would take no responsibility for it I m taking my business elsewhere and I would suggest others do the same As a business owner myself I know there s just no excuse for treating loyal customers like that

I am an engineer at USC and I am

I am an engineer at USC and I am already having problems with getting the pis Please tell your administrator to stop cancelling my orders or me and our faculty gonna leave negative reviews for your company This is going out of hand

Their customer service is stuck up

Their customer service is stuck up smug and would rather not be bothered by anyone then to do their job If you email them with issue they don t actually read your email or even look up your order they just give you the brush off with a 2 sentence response basically saying go pound salt Then when you call them out they refund your order and tell you never to shop with them I guess they are such hot stuff they can just blow off customers like this The trend you see with them on the net is that if you need support or cusomer service don t expect much

One of the worst online shops

After having some faulty and missing items in an order I contacted them Initially things started off quite well with promises of replacements and refunds Neither materialised Messages to them were ignored or received curt and rude responses

No customer service

Long time customer since 2010 infrequent orderer Finally got my hands on a Pi Zero 2W at Adafruit and checked out so quick that I used an old address from 2010 that was still on my online account No worries I noticed the mistake quickly and contacted Adafruit Adafruit suspended my order before it was picked but could not update my address or do anything further for me - they would only cancel it I waited after sending the cancellation email and the Pi never went back in stock or someone else snatched it The customer service even had the audacity to say at the end of the exchange Please be sure to update your information in PayPal Thanks for nothing I don t know what happened to this company but I won t be back I deleted my 13-year old account after this incident

Terrible company

DO EVERYONE A FAVOR AND POST YOUR REVIEW ON BetterBusinessBureau AS WELL Terrible company - Voided orders no notification at all till you wonder why it hasn t shipped and check on it - Nor a reason for the voided order until you press them on the issue repeatedly- Horrible customer service- Policies in place not specified on their site anywhere- Charging credit card when they no intention of fulfilling ordersI know this is a small company with a maker type focus but it is obvious these people have absolutely no clue how to run a business I say this as a business owner myself They have cost me a lot of time and hassle It is pretty obvious from the reviews here and on BBB that you should avoid this company like the plague

Adafruit offers no warranty on anything BEWARE

Bought a Raspberry Pi 3 board and after two weeks of service it died Tried to contact customer service for warranty replacement via phone and email and was referred to a forum Sent four forum posts which were ignored Finally got a response after I emailed a bunch of times and was told that since I opened the box they wouldn t take anything back They told me that I blew up the board These people warranty nothing and refuse to provide any acceptable customer service Buy from Amazon At least they ll take things back that are defective