Aegon Reviews

Excellent support from their team

Excellent support from their team Very helpful in responding to my questions if they did not know the answer to a complex question they referred to the back office to ensure an accurate response

Don t hesitate to call the helpline

Help line was a dream Great staff and a short wait iMost importantly the information given was perfect

Aegon A company that I found that I can trust

Aegon have been really good with sending me only relevant information They have kept in contact to make sure they have up to date contact details and also to confirm that I have all the best products for me Their customer service team are warm and friendly with a good knowledge of the products they are giving I would definitely recommend Aegon to all my family and friends

The service agent are always helpful

The service agent are always helpful and usually answer your questions

taking the time to understand the issue

The customer support staff made a recent enquiry a breeze taking the time to understand the issue explaining in very easy steps how to overcome and progress toward a clear solution

Real people that are knowledgeable and helpful

I did not have to wait long until I got through to speak to a real person so frustrating when chatting to a bot When I did speak to the representative they spoke clearly and made sure that I was able to understand everything being said encouraging me to ask questions as we went along and not moving on until I was happy to do so The whole experience left me feeling that I had spoken to people who wanted to help and were knowledgeable enough to respond to any questions that I raised

Really helpful and accessible

If like myself you struggle with anxiety and need extra time The staff are so understanding the really truly try s to make your accessibility needs I managed to ask for a call back regarding my situation and the call handler stayed on the phone to me until we got it sorted Very grateful for the workers support

Dealing with two separate shares as

Dealing with two separate shares as executor I found aegon to be the best and well above the rest Staff were efficient and polite and knowledgeable unlike other companies They dealt with me in good time and sent paperwork needs through effectively unlike others who sent one piece at a time This made it easier for myself and other executor to deal with everything all at once as we lived far apart for the case of countersignatures They were so good they stood out to me and had I not needed to sell I d have been happy to carry on keeping my shares with them