Aib-insurance Reviews

Motor insurance advisor was accurate concise and sought a good deal and did not waste time Would recommend

Very decent professional explanations of cover from jack

Very good personable service with no issuesPleasant experience

Don t use this company Cancelled my late fathers motor home insurance they charged over 200 and sent a spoiled handwritten cheque that we couldn t cash Despite telling them my father had died they still addressed mail to him and thanked him for his business and looked forward to helping him in the future His car insurance waived cancellation fee as per policy Today spoke to Kirby and have now change my review to 4 stars I don t judge a company on their mistakes but how they resolve them A full apology and a cheque shows AIB are human and ready to put things right Thank you AIB

Prompt replies with options made the process easy

Really helpful

Bit of a delay between online contact After that very impressed Guy took the time to run us through the details and knew his stuffEnded up as the best quoteRecommended

Jack was very helpful in arranging our Motorhome Insurance Cover - he answered all my questions in a very professional manner I would highly recommend AIB

My original review of AIB was not good this was mostly down to Markerstudy being the underwriters and being a nightmare to deal with Expect very long delays on the phone 2-4 hours and lack of communication I was upset at being placed with this underwriter hence a negative review However after leaving a negative review I got a call from Kirby the director of AIB I explained my position and he listened to my concerns and took everything on board He then contacted Markerstudy on my behalf and got things moving in the right direction About 10 minutes after the call I had a settlement offer from Markerstudy which I accepted Markerstudy were still slow to pay out from this stage but Kirby kept in touch and continued to chase on my behalf nothing was too much trouble I finally got paid out this morning and have now managed to source a replacement vehicle like for like So to summarise I think AIB are a great broker that have your back when things go wrong I would still advise caution as to the underwriter but as far as the broker is concerned the customer service was first class and Kirby is a credit to his firm

Spoke with Charles this morning polite and to the point gave me a competitive price for my westfalia insurance