


Based on authentic user experiences
Pam Kennett
6731 reviews
N/A
1 year ago
COVID-19 flight will not refund or respond to me
I booked a trip through Airfordable in February I was furloughed and still am and no paycheck I was due for a payment on my booking for a trip to Manchester UK I could not pay it When everything started shutting down during this pandemic I asked Airfordable to not take money from my account as I didn t have anything to spare I was advised to cancel my trip and I would not be further obligated for any future payments Side note Their agreement is that they keep a certain amount of that total beyond their fee when you cancel Problem is They kept a total of 760 fee is 220 I knew the flight was going to cancel but it hadn t yet It finally did a few weeks ago I am sure they got their money back But refuse to respond to me when I email them 7 times in the last month I ve even tried calling I understand their rules and regulations but I could have been given a refund minus their fee No one will return my emails or phone calls Why would you keep someone s money during a pandemic I am struggling Its a shame that Airfordable is now on the list of companies that refuses to do anything for people during COVID-19 which is STILL ongoing Airfordable You got your money back flight was cancelled Why can t you keep your fee and refund me
Latoya McLetchie
6731 reviews
N/A
1 year ago
Take This ride with me
Take This ride with me I am going to Mexico with my daughter As a single mom I wanted to make sure that I planned slow and steady to ensure our trip went the way we needed I started by booking my flight reservation Two weeks later I was up late night and happened to view the flight noticing that there were only three seats left My daughter still needed a ticket I contacted Airfordable immediately Because it was past business hours no one responded I then contact Delta directly I told them that I had a flight through third party and my daughter needed one They couldn t book her without tying me to her reservation Because delta access my flight on behalf of accommodating my daughter they basically blackmailed me into paying my balance of 350 all at once by end of the same day they contacted me voiding the payment plan If I didn t have the 350 I would of lost all the money I had paid to ward it already because they would have cancelled the ticket for myself Let s get into that I cannot book a minor but they can cancel my flight while hers would remain effective You read that correct Delta could NOT book her as a minor without tying it to my itinerary and they penalized me for booking a flight for my daughter I will never book with them again
John Tagle
6731 reviews
N/A
1 year ago
terrible customer service
terrible customer service there is no help number and the only way to contact anyone is through chat which isn t 24 7 They didn t give me a correct flight confirmation and I couldn t book my flight for the 14
Shannda Maheia
6731 reviews
N/A
1 year ago
HORRIBLE
I have been contacting Airfordable since 3 16 2020 At first they responded but once the airline released the refund no one from customer service has gotten back to me SAD
John Tagle
6731 reviews
N/A
1 year ago
Worst place I ve ever dealt with
Worst place I ve ever dealt with I was paying for a trip to Hawaii before COVID and when they closed the island I could no longer go I kept my money there at my United airlines until I finally asked for a refund Took forever to get it and airfordable took 2 weeks to process my refund They have no way to talk to anyone on the phone and is all done throughout emails My advice is to stay away from this company and book directly with the airline company because this third party is bs
Deon Thompson
6731 reviews
N/A
1 year ago
Use your own money Don t use AIRFORDABLE
At first this may seem like a good idea it s not Seriously use your own credit card or go buy gift certificates for the airline as you get money for a rainy day because this is a rip-off You could very well just do yourself a favor and save for two months because the payments are biweekly On top of that their customer service during the pandemic was GOD AWFUL You either paid the remaining balance in order to get your refund back at all still losing that initial booking fee that s 10-20 of the ticket price- in the midst of job losses and money becoming an issue for most or you just lost your money all together Granted it s in writing before you sign but customer service is everything and they could have handled it better to retain their customer base Do NOT use this
Bonetta Culp
6731 reviews
N/A
1 year ago
We registered for four tickets and two
We registered for four tickets and two weeks before the flight two of the passengers canceled The cost was 1 185 14 The last payment of 244 72 is due in 3 days and when I requested for no more payments since payments are nonrefundable and I ve already paid 938 for two tickets Ii was told they would reduce last payment to 122 36 and it is still nonrefundable This means now I ll be paying 1 060 for two tickets that cost 262 20 each Why would Airfordable charge another 122 36 to just add to the amount of nonrefundable funds
Raven W
6731 reviews
N/A
1 year ago
I had to cancel my trip because I was
I had to cancel my trip because I was nervous about getting covid once it first started I requested a refund through air fordable and explained the situation they refused I then disputed with my bank I tried to use air fordable for an upcoming trip and was told I had violated terms of service and when I tried contacting customer support no one can give me an answer as to what terms I violated
Shawanda Brown
6731 reviews
N/A
1 year ago
I would give zero stars if possible
I would give zero stars if possible This is the worst company to deal with 24 Hours after booking any payments made are non-refundable READ ALL TERMS OF AGREEMENT I was short on funds on my final payment after paying over 900 00 and the representative Ama told me that if I did not make a payment that day on my final payment than my entire booking would be cancelled with no refund I would not recommend this company to anyone
Cara Crawford
6731 reviews
N/A
1 year ago
Good
I m a special education teacher in my 6th year and I travel out of the country every summer Whenever you read reviews you do need to take them with a grain of salt Why People tend to be more vocal when they are upset or things did not go their way They don t usually say anything if things worked out well or they had a good experience that s just human nature People are quicker to criticize when they have strong negative feelings than to praise when everything was fine So if I m hopping mad I ll be quick to write a bad review and I m guilty of this I tend to be quicker to criticize Airfordable is not a bad company at all and does deliver as promised I have used them three times and it s worked out fine They have been extremely flexible and understanding when I needed to change payment dates Also you do have the option to pay bi weekly OR monthly They were very quick to respond and get back to me on things The one time a flight had a change they notified me immediately and asked what my preferences were It seems to me that there are a fair amount of folks who don t bother reading or understanding what their responsibilities are and what they are signing up for in exchange for the privilege of extending their payment plans for flights to make it affordable They have a service fee this is stated up front It s not an outrageous fee either If you don t like the service fee then find a way to pay for your tickets without spreading out the cost They are a business providing a service it makes sense to have a fee You don t get something for free people As far as being able to cancel your booking or flights if you read carefully it is already stated that you will be refunded your payments minus a certain amount If you have purchased a non refundable ticket do you really expect them to eat the cost after they have fronted a portion of the money for you Common sense really helps people Reading is fundamental This is a good company and very upfront