Airportparkluton Reviews

Luton Airport Parking| Best Luton Airport Parkway United Kingdom

airportparkluton.co.uk
3.65
133 reviews
Great Rating
Based on 133 user experiences

Rated 3.65 out of 5 by 133 Happy Customers

45.1%
15%
15%
9.8%
15%
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D

The car park was easy to find and park

The car park was easy to find and park staff pleasant started off well However we waited around 20-25 mins to get to airport due to waiting on other passengers and someone having a cigarette It caused me anxiety as we then had to rush for flight The return journey was easier
M

Arrival was ok but

Arrival was ok although finding the entrance wasn t easy We were directed to a spot that was available However arriving back late in the evening g we did not receive any help with our case and we re left to get that I to the back of the minibus ourselves The car park was very dark upon arriving back at the carpark as was not lit well and the exit then wasn t clear either
M

Wrong post code

The car park is secure with quick transport the staff is helpful however the post code and instructions are way off Post code takes you to a completely different location Luckily there was on option to be directed via WhatsApp and staff was willing to help
M

It was all going so well until we could not reach anyone on the phone when we d landed

Efficient on the way out but on the way home we tried to call no answer answer machine was full so not able to get through and consequently car was not ready for us when we arrived to the carpark at 2am We were then greeted with an unapologetic operative who told us it was not his fault and we d just have to wait Not great customer service for 7 ladies who had been travelling for many hours
A

It s a very convenient but basic

It s a very convenient but basic parking The coach to the airport needs some essential maintenance On a windy night the door slammed against my hand with a nasty injury
M

Disappointed

The pre departure experience was very good but unfortunately the whole experience was spoilt on the return due to been kept sitting on a mini bus waiting for other passengers for about half an hour in very foggy conditions before we could get on our 150 mile drive home
B

Easy parking decent value

Easy drop off friendly man at the gates Easy to park as plenty of spaces and directed to a set bus stop area Bus was a quick trip and a nice bus Lady who dropped us off at the airport was rude and didn t help with bags despite the booking saying they do My mum is 62 with arthritis in her hands and really struggled to get her case in even with my help The man on the way back was friendlier
B

Good parking facility

When they say the driver will assist with the luggage they don t This I witnessed on two occasions going out and coming back Also on the return communication from the service provider is not good especially for people using the service for the first time I was told to go to parking bay G but did not know how to get to the bus as the gate was shut The bus just drove away
C

Could be better

Not very well signposted as to which car park to go to as postcode we was given did not take us to car park Some staff on the car park did not understand English very well so told us to park car in wrong place On arrival back to Luton once we had rang to say we was collecting our luggage we still had to stand around in the freezing cold waiting for our car at the meet and greet area for ages
C

Definite room for improvement

They couldn t find my amended booking resulting in waiting for over half an hour to get this sorted Seemed disorganized with the minibuses there was no order and made to wait 15 minutes in the freezing cold as they loaded a family on before us despite us being there some ten minutes before When we finally got on the bus somebody had left their car window open so we had to all turn back instead of them getting off and catching the next bus To be fair return journey was alot smoother there was a minibus already waiting at the airport and we got back to our car with no issues

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Luton Airport Parking| Best Luton Airport Parkway United Kingdom

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