Albionpetfoods Reviews

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albionpetfoods.co.uk
4.09
105 reviews
Great Rating
Based on 105 user experiences

Rated 4.09 out of 5 by 105 Happy Customers

57.1%
19%
9.5%
3.8%
10.5%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
AI Review Summary Based on 105 reviews

Customers report consistently excellent service with Albion Pet Foods, highlighting fast and reliable delivery, high-quality products, and helpful support. Many reviews note the positive impact on their dogs' health and satisfaction with both food quality and packaging. A few experiences with delivery issues and product changes are outweighed by the overall positive sentiment. The company is frequently described as responsive and dependable.

What customers love
  • Fast delivery
  • Great product quality
  • Helpful customer service
  • Reliable packaging

Last updated 3 weeks ago

D

Excellent service

The service and delivery time was excellent The correspondence was also very good only negative I didn t receive the 4 shank bones
K

It wasnt fully frozen when it arrived

It wasnt fully frozen when it arrived this time Now frozen it is quite clumpy and as my dogs will only eat it frozen it doesn t always break up
M

I know that Albion Meat are

I know that Albion Meat are experiencing problems at the moment My latest order was a disaster I couldn t get the free-flow mince that I usually order In fact it was difficult to find much that was suitable for my dog I have received the full order now but the blocks of mince more like a sausage meat consistency are more difficult to portion out The mackerel are okay but I cannot serve them raw to her - that s a step too far as I m a vegetarian She s not keen on the liver on its own and when I gave her the chicken s necks she looked at me as though I was mad Come back free-flow mince - all is forgiven I should say though that the staff have done everything they can to fulfil orders The drivers have had to make extra deliveries to fulfil orders as products become available and Izzy and I are very grateful
P

There was no knock at the door

There was no knock at the door no doorbell rung I was in and answered the door earlier to a friend At 12am I looked in the garage and the food was there Thankfully I got it in the freezer before it defrosted
B

As always a great product but

As always a great product but communication was not good Failed to notify change of delivery despite being told that nothing would change due to bank holidays Could have been a disaster and resulting on the loss of the frozen food if I hadn t called them Not impressed
M

The delivery service has deteriorated

The delivery service has deteriorated no notice for delivery goods left without notice
M

The communication was lacking on this

The communication was lacking on this order there was not the normal level of emails telling me when I would receive the order meaning that the order had partially defrosted before I was made aware the order had arrived
M

I asked for an insulated box as I

I asked for an insulated box as I wasn t going to be home for the delivery and the product was delivered without one fortunately the product wasn t ruined because my son came home early
J

Changes not for the better

We have been loyal customers and spend a lot of money on our dogs and cats Albion has moved from Pershore to Bidford This means we have to pay for delivery Given the amount we order this should be free
D

Food a bit too sloppy

Food a bit too sloppy Leaking wrapping

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