Alexanderwang Reviews

Horrible costumer service

Horrible costumer service no phone number that you can call no returning emails Ordered mini Attica funny bag I returned it next day it s Have been 15 days since they received my return but still no refund or any email regarding my refund I sent 3 email already no responds I paid over 600 for the item now I don t have the item or my money back It s the worse costumer service that I ever deal with Don t order online unless you 100 sure you not going to return it I would never think that company like Alexander wang is such a scam

I ordered a dress from alexander wang

I ordered a dress from alexander wang at 650 I then had to pay nearly another 100 to return it to Hong Kong my dress was refunded but not the shipping cost this is disgraceful

The customer service is ridiculously

The customer service is ridiculously awful and I honestly don t feel like coming back for Alexandra Wang because of this unreliable CS team

No star worth

No star worth I was waiting for 1 5 months for a return confirmation and after 1 5 they are telling me that the item has been marked The item is waiting for 1 5 month in a warehouse and they want me to believe that I returned a marked item They are blaming me because they don t want to give my money back Such a shame for such a brand

I ve never had a worse experience than

I ve never had a worse experience than this I bought a bag from the website last month the order never arrived so I emailed them the customer service just seem like a bot he was back and forth with the same instructions asking me to check with neighbors etc and I told him so many times I did I even had to call the courier company to ask about my item So I try to explain I have checked with everyone and the courier doesn t know where exactly they dropped off the item But I just keep getting the same useless information from the customer service So on the 13th of October they told me they will check with the courier and get back to me which took them a week and last Friday when I asked for an update they sent me the same exact message saying they will check with the courier The customer service team is extremely unprofessional and the company is just such a scam I contacted my bank for dispute and today they got back to me saying Alexander wang has rejected my dispute by uploading a profile saying the order was delivered by DHL but there was no proof where the order was delivered to Don t ever buy from them online it is such a scam

Why does he get away with SA male

Why does he get away with SA male models

Scam Company - Do Not Buy

Wish I d checked the reviews Bought a pair of 700 boots Too small so returned them Apparently everything is distributed out of Hong Kong The boots were confirmed by tracking as received but I heard nothing about a refund After multiple approaches they now say the boots are scuffed and will be disposed of unless I agree to take them back I have asked for our dispute to be escalated to a complaint and a copy of their dispute resolution process with no response

The worst

The worstWish I checked before purchaseMy tracksuit shrunk after one careful wash and they refuse to let me return

Do Not Buy From This Company

I wish to raise a complaint about damaged boots received and that I was incorrectly charged 246 shipping costs A Wang does not have a complaints or dispute resolution process customer care contacts email chat and phone give automated responses only There is no way to escalate or resolve problems