Ameliebaku Reviews

So Bad

Hi there Since I wish there was a response on this form when I was looking allow me to share my recent experience with Amelie Baku The short review is I would not use Amelie Baku again nor recommend it to anyone The website seems great and their iMessages and WhatsApp teams were super responsive to my inquiries about dress customization production and shipping timeline It seemed all items are produced upon request They responded well to information about what shipping companies they use - my wedding was scheduled for 6 weeks later so that info was critical I paid an extra 99 for express shipping to be double sure With the dress and veil the bill was 2000 They indeed produced the dress within 10 days which is the upper limit of their promised timeline And the courier picked it up within a couple of days of that But and this is a huge but it has now been 33 days since the pick up and the package has no update beyond left Baku Azerbaijan 31 days ago It is worth noting that Amelie told me they use DHL and or Aramex both known and well respected in my country But when the package was shipped it was shipped with EMS instead Ever since the dress was shipped Amelie pretty much stopped responding to my inquiries I tried their iMessages Whastapp email Terrible They only helped by following up with the courier in the first week informed me that the courier is having customs issues with the package being in an intermediate country and that they will get back to me soon with a clear processing date But then I was completely ignored for 4 weeks I tried contacting their courier in Azerbaijan myself it was hard because most of their staff did not speak English and those that did spoke very little And it seemed like only one person knew what was going on with my package and that that person was never around when I called so I was always asked to call back later EMS in AZ confirmed that the package was stuck at an intermediate country due to a customs issue They promised it will be solved in a week so I waited and there was still nothing then I called back and they said sorry we couldn t process it because of pandemic issues and customs issues and they again promised they can get it on an airline in another week I called back one day before the promised date to make sure all is ok only to be told that the shipment can t be processed and my dress has to be returned to the sender Throughout the process I have had the phone hung up on my face a few times I know courier issues are not necessarily Amelie issues but they chose to deal with EMS and both of them make the customer chase after information that they should be making sure we are informed of we shouldn t be the ones chasing it so hard And I wish it was even reliable information it is not because none of what they promise has actually happened Eventually Amalie s team gave me someone s number to contact via WhatsApp At this point the wedding is in 7 days she asks me to wait for a few days so she can check with the courier I inform her I have had to buy another dress considering lack of time until the wedding and I ask for a refund due to the huge delay and lack of delivery on top of being informed the dress must be returned to sender She tried to convince me it will be lovely to have two dresses for my wedding And that there is no grounds for a refund After the promised few days she got back to me saying the dress was in my country and will be handed to the local courier on the next day - I have called the local courier and until today the package is neither with the local courier or in my country s customs And again nobody from Amelie is responding to inquiries Just an awful waste of money time and energy Totally not recommended