Byselena Reviews

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byselena.uk
2.14
43 reviews
Poor Rating
Based on 43 user experiences

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Rated 2.14 out of 5 by 43 Happy Customers

11.6%
11.6%
2.3%
27.9%
46.5%
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AI Review Summary Based on 43 reviews

The majority of reviews for BySelena report very poor experiences, with customers citing extremely low product quality, items not matching advertisements, and phones not fitting in clutches despite claims. Many reviews also detail significant issues with the returns policy, noting that returns must be sent to Australia at the customer's expense, which is often more expensive than the product itself. A substantial number of customers also report non-delivery, unresponsive customer service, and being unable to contact the company by email.

Common concerns
  • Defective product quality
  • Inaccurate product ads
  • Unresponsive customer service
  • Wrong item delivered

Last updated 3 months ago

S

THANK YOU REVIEWERS FOR SAVING UNNECESSARY PURCHASE

Thank you to everyone who posted a review warning potential customers to AVOID BUYING ANY PRODUCTS Helps to avoid costly mistakes no matter how tempting ad and supposed good comments maybeTrustpilot much better Thanks again
S

Buyer beware

Buyer bewareReturns have to be sent to Australia at far greater price than the product is worth Customer support is utterly rude and uncaring but then why should they They have your money and you have their useless product which is too expensive to return Emily JonesCustomer Support www byselena ukemail support at byselena dot uk
N

INFERIOR PRODUCT AVOID

Email and adverts suggest based in UK Are in Australia Very inferior product Requested to return and refund not worth my time returning to Australia But they are also registered in UK Customer care very responsive which is good but product inferior and customer care not able to do much except Offer minuscule refund AVOID
S

It is certainly not premium quality as

It is certainly not premium quality as described The inside is not good quality material and crappy zip compartment The returns address is Australia they know you won t want to send it back due to the return cost yet the website is By Selena uk I wrote a review on their fb page and they deleted it They are obviously not showing bad reviews All misleading to get you to buy Think twice before buying
S

If i could this would be zero stars

If i could this would be zero stars Poor quality want to return but my emails are never answered DO NOT BUY FROM THEM
L

Do not buy from BySelenaUK

this should be Zero Stars What a disgraceful company purchased 1 1free cross body bag Badly packaged no invoice enclosed Items not fit for purpose as do not hold a smart phone as advertised one bag has faulty zip Poor quality goodsmOffered 15 refund or return goods to Australia at my expense Requested full refund but getting nowhere Do not buy from this company
M

Ordered clutch bag - NOT FIT FOR PURPOSE

Ordered clutch bag poor quality bad stitching faulty zip so wanted to return instead they offered me 15 off to keep the bag due to postage costs cost of postage to Australia 18 with Royal Mail and 22 with courier It would make sense but the bags are of such poor quality that they will not last more than a moth so waste of money and never again
E

I purchased 3 of these bags

I purchased 3 of these bags Unfortunately had already given two of them as Xmas presents before I tried to use mine Embarrasing Poor quality Unsuitable for purpose Nothing like the capacity shown in the advert Too small to take regular size credit cards or even small notes Waste of money Avoid
G

No response

Ordered 2 bags as Christmas presents When the order was confirmed they said unable to guarantee Christmas delivery I have emailed them 3 times but have got no reply I guess I have lost my money at the time of year I can least afford it
E

Does this company exist

Does this company exist I ve ordered something got a confirmation email but I am unable to use tracking number or contact them by email HELP

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