AI Review Summary
Based on 124 reviews
American Financing receives consistently high ratings for most experiences, with frequent praise for knowledgeable staff, efficient processing, and helpful service. Many reviews highlight smooth refinancing, responsiveness, and strong support from specific loan officers. A notable minority of reviews report poor communication, delays, errors, and frustration, especially around documentation and underwriting. Overall sentiment is strongly positive but tempered by recurring complaints about inconsistency and follow-through.
What customers love
- Quick processing
- Knowledgeable team
- Easy process
- Good rates
Common concerns
- Slow processing
- Documentation errors
- Unresponsive at times
Last updated 6 days ago
R
RRk
The application process was easy to follow with clear instructions about documents needed to complete the mortgage loan Within a week was pre-approved They have a great professional team and Brian Baker my mortgage loan consultant was excellent
S
Steve Ophaug
This was a great experience
This was a great experience with Katie and Heidi at American Financing They took on a special refinance project forJoan and I and while I was impatient and often questioning they came through for like the pros they are
D
Doug
Because of changing financial
Because of changing financial situations due to coronavirus American Financing had to rework terms of our refinance but thanks to their efforts things turned out OK We appreciate their hardwork and dedication Highly recommend
K
Kevin Miller
I was very pleasantly surprised
I was very pleasantly surprised that the actual loan costs and terms were better than the estimates I am very pleased even excited about my refinance Over the life of our loan we will be saving about 35 000 compared to our previous loan
D
Deborah
It s wonderful to know that we locked
It s wonderful to know that we locked in a rate of 3 Thank you American Financing for helping A big thank you to David Turner and Kristen Meisten for there great work even though they ve been swamped with everyone wanting to refinance
S
SA
My experience with American finance was
My experience with American finance was just OK My loan officer was responsive to all of my requests With as much advertising that they do I was expecting a much faster process time than 60 days start to finish My loan should have been fast and easy for them to do in 20 days
P
Patrice
I ve worked with AF several times
I ve worked with AF several times over the past few years and have had good to excellent experiences This time was a little chaotic My initial contact left mid way through my refi Probably a good thing since he was disorganized Other staff members successfully picked up the slack
G
Gabriel Atencio Amber Martinez
I give American financing 4 rating
I give American financing 4 rating Everything worked out At times a little worried because it took longer then hoped for but the timing was bad as far as covid-19 was concerned Thank you Matthew Thomason for always respond in a timely manner and putting our mind at ease
G
Grateful but disappointed
Vincent Pacheco was great
Vincent Pacheco was great I know you guys are incredibly busy but the time required to close the loan from underwriting to close was exorbitant and I had to reach out to get updates other than those from Vincent The individual assigned to facilitate mid way thru was completely MIA didn t really feel appreciated as a customer to be quite honest For the total cost of the loan something more was expected as a thank you maybe a note IDK
T
Tom Sutton
THANKS
the people were great they made the process easy The only thing that I did not like was that our numbers changed the day before our closing cutting our cash at closing from 7800 to 4500 I would have been better prepared for this had I been made aware that this was a distinct possibility
Looking for Americanfinancing alternatives? We've ranked 20+ similar companies by reviews.
View All Alternatives