AI Review Summary
Based on 124 reviews
American Financing receives consistently high ratings for most experiences, with frequent praise for knowledgeable staff, efficient processing, and helpful service. Many reviews highlight smooth refinancing, responsiveness, and strong support from specific loan officers. A notable minority of reviews report poor communication, delays, errors, and frustration, especially around documentation and underwriting. Overall sentiment is strongly positive but tempered by recurring complaints about inconsistency and follow-through.
What customers love
- Quick processing
- Knowledgeable team
- Easy process
- Good rates
Common concerns
- Slow processing
- Documentation errors
- Unresponsive at times
Last updated 6 days ago
P
P Outlander
Five stars might have been in the past currently you don t deserve half a star Liars liars liars That s all they are gives you hope and they turn around and stab you in the back and say oh no you need come up with whole bunch of things that they promised you that you don t need I will never trust this company Such a dishonest fake commercials wonder who did they bribe at better business bureau to get the a
D
David Verstoppen
This is the worst company I have ever
This is the worst company I have ever done business with
N
Nigel
HEADACHE DO NOT USE
Overall the process with American Financing is a good one I was a first time home buyer They helped answer my questions and guided me along the way They connected me with a realtor Lorena Jimenez who was fine at first I did feel rushed at times to just buy when I had questions about a property or area They worked with me to identify mold in the first property I wanted to make an offer on For the second property I ended up buying there were several issues I wanted the seller to address before I agreed to move in Some items got addressed kind of and the most important one created a 3-month long headache for me For example I wanted them to install backing inside the cabinet below the sink they did but enclosed the electronics controlling the garbage disposal behind it so when I needed to replace the motor we had to Jimmy-rig the old power with the new motor Then the seller was supposed to fix the air conditioning this was during summer 2020 and so it was noticeable that the AC wasn t running at all just pushing hot air My realtor told me all of the requested items were addressed So when I moved in and the AC is still running hot air I told my realtor My realtor began by deflecting she said that since the seller addressed the items in question already that we couldn t go back and ask again I didn t buy that because the AC was still not working Then my realtor told me that they couldn t get ahold of the seller apparently the seller moved out of state and couldn t be contacted I didn t buy that either since they have to have so much information on you in order to facilitate such a large important transaction involving several agencies and financial institutions Not only did my realtor find where the seller moved to but 1 the seller was ALSO an American Financing client 2 the seller moved into an apartment complex that my REALTOR showed me a unit in 3 provided me contact information for the AC company the seller used to fix the issue that was still present At this point it was clear to me my realtor was not willing to help me correct this matter or was going to do the bare minimum I contacted the AC repair guy directly The repair man told me that they could not completely repair the unit without replacing the system entirely because it was so old The AC repair guy did the minimum of what the seller asked in order to get the unit blowing cold air just to pass the check that some repair was done the repair guy acknowledged that they did a shady minimal job for the seller saw how I was now affected by it and so the repair guy told me but I can do you a favor and replace the system for you at a discounted cost of about 3000 All of this sounded really shady to me the seller was clearly trying to brush the repair off and now this repair guy was trying to get away with something But at the same time my realtor was trying to not follow up on this behavior from the seller by brushing off the matter and making it not their problem My realtor said that since I accepted the conditions i e signed the paperwork after pointing out the issues that we could not collect funds from the seller and that they were not responsible for fixing the issue I was never given an opportunity to verify that the repairs were in fact done my realtor did so on my behalf directly with the seller so I never was able to verify I pushed back again and said the unit was not working properly and thus I could not accept the condition I even paid for 3 different AC technicians to come to my home and diagnose what was going on They all said the same thing that whatever repair was done was simply a coolant replacement and that that coolant would have completely ran dry through the unit indicating a leak in the line and thus a whole replacement was necessary It was only when I threatened American Financing with arbitration that they started to actually work with me toward a resolution It was only after threatening arbitration that my realtor began to work for me after finding out the web of lies she and her colleagues pushed to try and avoid this whole situation I had to fight with my realtor s BOSS for over two months at that point to ensure that someone NOT ME would be paying for this air conditioning system replacement And this was in an apartment townhome type of unit I also needed approval and cooperation with my neighbors and HOA in order to make this work Long story short after threatening arbitration in the face of the lies they tried spoon-feeding me American Financing paid for the replacement of my AC system in my apartment They did not cover the cost of repairing my communal garage area This could have been avoided I DO NOT recommend American Financing to anyone I will look elsewhere to buy and sell in the future
J
Joey Orgeron
I had a horrible experience with
I had a horrible experience with American financing i m not one of those people that goes out and complains about everything in fact this is the first review I ve ever written in my life American financing strung me along for eight months getting my hopes up just to be let down over and over at the last minute before closing I spent over 1000 getting my credit score to where they wanted it Just to have them tell me something different every time right now I don t even know if my file is still open because they won t respond to my messages so the reason I m writing this is so American financing can do a better job so nobody else has to go through this
L
Lynn
My brother has been trying to finance
My brother has been trying to finance my dad s house since November It is now June and we are still waiting and told it will be June or July until we close
L
LEANNE HAMILTON-SMITH
Worst Mortgage Company I ve ever dealt with
If I could give this company a negative 100 I would They strung me along with excuse after excuse for 4 months My husband and I have 783 and 758 credit scores Our home is worth more than double what we want to refi for its only 2 5yr old and we gave them every bit of info they asked for Problem - they just kept asking for more and more and I am in the business so I know much of this wasn t required needed We are self employed and have owned plenty of real estate we are stable in our careers and where we live They are just totally incompetent
A
Anita Rodriguez
Commercials
I despise the P Manning commercials The kid with the mouthful of food is disgusting I would deliberately avoid business with them just based on this
B
barbara Anonymous
Horrible experience
This has been a nightmare from start and it is still not done I had used this company several years ago and had great service NOT ANYMORE I started this refi back in October Told them right up front the appraisal had to be cleared and approved by land trust officer no one listened After 30 days I asked what was wrong but was told it was fine Around 45 days got a message loan approved for closing ONLY on said day it was pushed back This happened 3 times I mean what does a processor do The processor is supposed to make sure EVERYTHING is in order Sorry doesn t cut it when you are constantly expecting loan to be completed By the way my credit score was fine as was my income and accrued equity I would never recommend this company to anyone
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Paul L
Worst EVER
This company is possibly the WORST I have ever dealt with PERIOD I have now been trying to close on my house FOR MONTHS The agent his name is Malcolm has a major attitude will not return calls and now we probably have lost our rate They can t keep staff those who are there to supposedly support him also will not return calls and I now know why Do not deal with this company run fast and far away
T
troy frazier
Clueless useless and incompetent
Worst experience I ve had with a mortgage refinance company in 25 years of home ownership First off I was told my old would close in 4 weeks towards the end of February to this day May 5th I ve not received notification of a close date Some clueless rep calls me weekly and leaves a voicemail stating they are working on my lon but nothing is needed from me as all the requested required info was provided within a week of starting this process the loan amount changed a couple times early on with no notice I called in a few times to request Information as to when my close date would be the clueless loan agent said she didn t know and was allegedly escalating they called back 3 days later and still had no idea I refinanced with a different company and the whole process was done In 3 weeks American financing completely sucked and I would not recommend to anyone ever
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