AI Review Summary
Based on 124 reviews
American Financing receives consistently high ratings for most experiences, with frequent praise for knowledgeable staff, efficient processing, and helpful service. Many reviews highlight smooth refinancing, responsiveness, and strong support from specific loan officers. A notable minority of reviews report poor communication, delays, errors, and frustration, especially around documentation and underwriting. Overall sentiment is strongly positive but tempered by recurring complaints about inconsistency and follow-through.
What customers love
- Quick processing
- Knowledgeable team
- Easy process
- Good rates
Common concerns
- Slow processing
- Documentation errors
- Unresponsive at times
Last updated 6 days ago
J
J C in SC
Tyler Robertson with American Finance was great to work with He got us exactly what we were looking for in a refinance and consolidation loan Tyler Cynthia and James were a great team as well The responses were quick and every interaction was friendly and professional It was also very easy to upload documents and the closing was very quick on top of everything I would highly recommend Tyler and American Financing to others
C
Christy Franzen
This company was amazing
This company was amazing My loan officer Julee Ketelhut was the best part of the whole experience It was not just a job for her she genuinely cared and went to bat for me when things arose in my situation Everyone I spoke to outside of her was so friendly and helpful The processor Eric Wedgeworth was also just as helpful and understanding They are on top of everything and so organized and professional I can t brag about this company enough and I will recommend everyone to them without hesitation
F
Frank Steffen
Lynette Surman was simply the BEST
I found American Financing to be a truly exceptional lender We had a bit of a complicated situation that was handled with relative ease Lynette S guided us motivated us and delivered The whole company formula is a well-oiled machine I can t thank them enough
C
Christina Dominguez
John Hazel 5 Star Rating All The Way
This was our first experience working with AmericanFinancing net Our Loan Representative John Hazel was absolutely phenomenal He was very thorough and explained every piece of information from beginning to end and made this experience for us a memorable one We were referred to American Financing Net and we will certainly do the same Thank you John Hazel for all your help and guidance through this process 5 Star Rating All The Way
C
Connie
Andrew Paulsen is the Best at what he does
Everyday when I watch Glenn Beck on BlazeTV I hear about American Financing I finally decided to call for a refinance I have to admit that it was all that Glenn had suggested My phone calls with Andrew Paulsen were professional and pleasant Andrew has a way of putting you at ease with this daunting process He answered my questions in a way I could understand Glenn should have Andrew do the Ads for he definitely has a voice for radio and TV
B
Brenda T
Don t put off refinancing
I had been putting off looking into refinancing because I thought it would be a hassle I was wrong about that Andrew Paulsen made the whole process easy to understand quick and hassle-free Great customer service professional and friendly at the same time I should have gone to American Financing sooner
D
D Coon
John Hazel
John Hazel and the team at American Financing were amazing I had originally contacted Loan Depot to refi however AF came through with a much more friendly process and better rates Overall the service could not have been better The speed to complete was also nothing short of amazing So kudos to the AF Team
R
Robert Lutz
Craig To the Rescue
From my first conversation with Craig Garner of American Financing I felt so comfortable doing business with him Having gone through bad experiences with two other financial firms I was very hesitant at first My goal was to refinance my home at a better rate and at the same time take advantage of the equity in my home Crag made this so easy and flawless as he took me through an easy step by step process He was always available for my questions and he has a way to simplify the process I highly highly recommend Craig Gardner to anyone seeking sound financial direction
R
Renae
Our refinancing through America
Our refinancing through America Financing went very smooth Trevor Stucky and his team including Susan Mack and Mariah Edgar were very professional and quick to respond through out the whole process We had weekly updates regarding the status of our loan American Financing was able to drop our interest rate saving us several hundred dollars a month We would definitely recommend Trevor Stucky and his team at American Financing to any one looking to refinance their mortgage Renae Jay
R
RN
Andrew Paulsen American Financing
Andrew Paulsen handled our refinance cutting our rate and shortening the length of our loan He had our loan program and financing figured out within five minutes on the phone and closing took less than half the time it took to close our original mortage
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