AI Review Summary
Based on 124 reviews
American Financing receives consistently high ratings for most experiences, with frequent praise for knowledgeable staff, efficient processing, and helpful service. Many reviews highlight smooth refinancing, responsiveness, and strong support from specific loan officers. A notable minority of reviews report poor communication, delays, errors, and frustration, especially around documentation and underwriting. Overall sentiment is strongly positive but tempered by recurring complaints about inconsistency and follow-through.
What customers love
- Quick processing
- Knowledgeable team
- Easy process
- Good rates
Common concerns
- Slow processing
- Documentation errors
- Unresponsive at times
Last updated 6 days ago
J
Jorge Hunt
Robert here Just a few words to acknowledge Andrews handling of my refinance he was always available with answers to my questions The process went smoothly from beginning to end He was more than helpful to see that all required documents were received All in all I was pleasantly surprised how well the process played out Thank you Andrew
M
Mark
Awesome Experience
I was very leery about refinancing my home for the first time until i talk to the team at American Financing not only did they ease my mind but they basically held my hand all the way through When I had worries or doubts the team was there with phone calls or emails almost instantly So to Mesharia Nichole Elizabeth Danilo John and the rest of the team thank you for your hard work and determination Sincerely Jorge
D
David
I started looking around at a refinance
From the very beginning Craig was there to walk us through the process The entire experience was stress free from getting together the information needed to appraisal to closing Craig was willing to answer any questions that we had I would highly recommend American Financing The extra money saved through a lower rate will be such a help to our family
C
Christian Lynette
Andrew was excellent
I started looking around at a refinance and has so many questions Most places would not or did not answer my questions but instead were just pushing me to start the process Justin White however at American Financing took the time to understand my needs ask good questions and address my concerns all without making me feel pressured He was very professional and would refer my friends and neighbors without a second thought
R
Richard Petticrew
Excellent Company
Andrew Paulson was excellent and we were more than happy with American Financing We were hesitant to do a cash out refinance as we assumed interest rates would be pretty bad Luckily we got a great quote and deal and the whole process was incredibly easy Compared to our original mortgage and past refinance this was by far the easiest and most transparent
F
Frank Steffen
Simply The Best Lender
American Financing was excellent to work with They made the process smooth and uncomplicated We worked with Craig Gardner and he was great explained everything in detail and kept us informed of the whole process The regularly sent us emails about our loan stages and what was next We recommended them to friends and they are now in the refinance stage as well
K
Kaila Kreiner
Highly recommend
I simply can t praise this company enough They truly have a winning formula by keeping everything in house From start to finish soup to nuts it s a smooth-running machine I ESPECIALLY have to give special thanks to Lynette Surman She was extremely knowledgeable polite and a true advocate for us The online access to upload requested documents made it a breeze as well
T
Tia Watford
A Trust Worthy Finance Company
We ve worked with American Financing twice now and both experiences were great Most recently we worked with Craig who helped us refinance Craig is extremely knowledgeable and was a joy to work with He kept us updated every step of the way and was always available to answer questions either by phone or email We are so happy with our experience and would highly recommend working with Craig to anyone
D
Don Schaefer
Dave is a great loan specialist
Dave is a great loan specialist Very attentive and knowledgeable He made our loan process incredibly easy Thankyou Dave Also a big shout out to Mariellen she went above and beyond to help us as well
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