Amuse Reviews

I really didn t want to make this review It s a shame because every other service you offer seems quite satisfactory in my opinion But if this is the only way to get through to you then so be it I made a ticket well over a week ago requesting a few changes to an upcoming release in March As a Pro user I thought I was guaranteed fast-lane support within 24 hours but we re well past that now and the ticket still hasn t got a response I wrote an email to your support email a few days ago about the matter still no response Another ticket over a week ago about YouTube Content ID no response I replied to a past support ticket over 24 hours ago regarding a different issue also no response I get that you re busy and I get that you re switching to a new customer support system But no response after over a week is extremely disappointing especially as a Pro subscriber

Awful site Submitted a customer support request it s been 3 weeks and no replies For a simple email address change Update It s been another 3 Weeks and they still haven t done anything Ticket Id 91

I was always very happy with Amuse until recently Shortly after I paid for a new year of their PRO plan they froze my account out of nowhere due to alleged fraudulent streams on Spotify even though I have never used any promotion services or bots They fail to show any evidence of fraudulent streams and there are also no suspicious things going on in the stats Spotify themselves also told me there seemed to be no issue My account seems to have been flagged by an automatic system and because of that they are unwilling to even reconsider reactivating my account EDIT below you can find my reply to the feedback from Amuse on this review Your sophisticated processes are obviously massively flawed Any human looking at my streaming statistics can immediately see that there was no indication for fraudulent streaming The Spotify employee I contacted even told me there was no issue with my streams The majority of streams even came from Spotify editorial playlists But let s call it like it is it s cheaper to ban a customer than to have an actual human verify if a positive detection coming out of your defective AI alghorithms is actually correct It s pretty obvious you did not carefully investigate my account or you would have seen that the allegation of fraudulent streams is total nonsense You claim to have sent me details in an email but this is also not true I have asked for more information time and time again and you guys failed to provide me with proper proof or anything that actually indicates fraudulent streams When I showed you guys the statistics the only reply I received was we will not reconsider You guys also refused to return me the money that I just paid for another year of your services The only word I have for your failure to deliver the services I paid for is fraud You guys just claim that I breached your terms of service don t provide any evidence for that claim and use that as a reason to ban my account and steal my money I just call that a scam

My account has been suspended and deleted without giving me any motivation plus I can t access my Pro account and manage anything other than the fact that I didn t have royality I can t access the help center even to ask for explanations a scam since I pay an annual subscription I think at least access to the account paid and assistance should be guaranteed to everyone I do not recommend attention to all musicians

Multiple bad experiences with this company they failed to release music on time they Didn t approve of many many songs that where clearly perfect with no problems the app would kick me out they are scammers do not try instead go to a personal company to distribute close around your area or a better company they are not professional Leave while you Can don t waste time many bad reviews are true here and many bad bugs this app has and horrible support and also they have very slow support the service is lazy the releases are delayed they lie to you and they tie people up in contracts minors and etc don t try this company Ever I m leaving now Been a while lost all the trust with this company

They re a terrible company I used them for a few years because of the free option Let s face it no one makes money off streaming other than the companies Even though it s technically free they still take a cut in addition to 15 of any splits A HUGE problem with them is customer support They often never respond and when they do the brief usually unhelpful response can take weeks Not helpful when trying to upload a new release Another huge problem is they often make it very difficult to upload a release It goes into review then a week or two later you ll get an email that something is amiss even if it isn t to which it will take another couple of weeks to get a response to your response There are also plenty of stories about Amuse taking down people s music Hence artists losing all of their plays and having to reup their releases My advice is to avoid this company and find another one that s customer friendly and easy to work with Amuse are bad news

If i can attach screenshot or video so you will maybe believe I m boost member since 4aug 2023 i have been still requesting accept oac request and they mailed me my oac request resolved when i go my YouTube channel they didn t did anything today 2024 march What s wrong they told after 30 days they took more then 30days even after that i apply from new fast imidiate feature they have been verifying since 3 months

I m not happy with this service I signed up for the boost option at first everything was going great and my music was being released on music platforms as soon as possible now they are taking long to release my music Considering I paid for the boost membership That s my money gone to waste I was happy how quick I was able to release music and how easy it was on the app which is a great benefit They are a slow service and very unprofessional and unreliable You can t depend on them Seek other distributing service as you cannot trust amuse Avoid

I took my releases down and decided that I wanted to reupload them again because I was doing well And then out of the blue Amuse stopped releasing my music I paid for the boost subscription and they emailed me that my music was going to be released in stores as soon as possible I thought I could trust them I thought they were a good company because when I first signed up to them everything was going well and now they stopped responding Waste of my time You guys are a trap Leading musicians in to a trap and horrible customer service and treatment

They will take down your music with no warning no offering of opportunity to even know what exactly happened or opportunity to explain or fix anything And they take down your releases in every platform not just one platform in question If you think you deserve this type of treatment go ahead and release with them Response to your response No thank you I m not interested in using your service again or have any association with your company What makes you think you are entitled to take down songs without warning What makes you think you can take down songs in stores that s not having any so called suspicious streams It s like you accuse someone steal a sandwich and you just give death penalty to them and their family Extremely disrespectful and unprofessional Self centered operation