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AI Review Summary
Based on 11 reviews
Customers report mixed experiences with Andlight, with delivery speed and product quality frequently praised in positive reviews, while negative reviews highlight unresolved refunds and poor customer service. The overall experience varies significantly depending on order fulfillment and support interaction.
What customers love
- Fast delivery
- Good product quality
Common concerns
- Refund delays
- Order cancellation issues
Last updated 2 months ago
M
Marta
EDIT 5 12 2022 money still not returned The lamp was not delivered for 2-3 weeks yet the company wants me to wait for a refund until they solve their dispute with UPS It shouldnt be so I am not a party to the agreement between Andlight and UPS
D
disappointedCustomer
worst shopping experience ever
It s been 10 days since the original delivery date of the ordered product All communication via email is terribly drawn out Despite the lack of the ordered product and the chance of its delivery the service is doing everything to not refund the money Over the course of 4 days only 2 emails were exchanged In the last email I was assured that the product is already in stock and I will soon receive a link to track the shipment However in the previous email I was informed that the manufacturer is unable to specify when the shipment to AndLight will be completed The lack of precision in specifying deadlines indicates a low level of service It s been 4 days since I requested a refund and the product suddenly appeared in the warehouse but it is not known when it will be sent to me It really looks like some kind of scam
A
Agnieszka Janus
No refund
Order cancelled i received credit note but no refund Customer service ignoring my e-mails in this matter
T
Tomasz Szatanik
SCAM - ORDER NUMBER 555426
URGENT REQUEST FOR DELIVERY - ORDER NUMBER 555426I m trying to contact you via phone and emailNo news no contact no delivery no money Where are my chairs