


Based on authentic user experiences
Anonnn
7135 reviews
N/A
7 months ago
I purchased two items two months ago
I purchased two items two months ago paid immediately with Apple Pay and later was informed that one item is unavailable and they would refund the amount However the refund has not been received in the past two months Despite reaching out to customer service via email their responses feel automated and unhelpful They neither assist nor take responsibility This brand has been a terrible experience for me both in terms of customer service and product quality
Suzanne Sette
7135 reviews
N/A
7 months ago
Horrible Quality on Everything I ve Purchased
The quality does NOT match the price point of these items Cheaply made and you can t give a negative review on the AB site Plastic sunglasses don t lay flat even when sides are out Mika shirt left shoulder was puckered another shirt had pen marks where the button holes were and it was new every single sweater looks worn out after one wash poor material choice I am willing to spend the money but certainly not for this poor quality Moving on
W A
7135 reviews
N/A
7 months ago
For online purchases RUN AWAY
If I had a choice I would not give any stars at all For a high fashion trendy line w media street cred DO NOT purchase anything you may ever considering returning There IS NO CUSTOMER SERVICE at this company and nowhere to call No one responds and there is no one who can confirm items being returning to the warehouse Shame on this company for not managing their growth Everyone can make mistakes but not following up for return questions or labels for weeks is unacceptable
Margarita Sitkareva
7135 reviews
N/A
7 months ago
NEVER BUY ANYTHING FROM THEM EVER
NEVER BUY ANYTHING FROM THEM EVER I regret that I only found these reviews when I was looking for information about their customer service which is non-existent this brand is bull hit MY SWEATSHIRT HAS ORANGE STAINS AFTER WEARING ONE DAY AS IF HER COLOR WAS WORN This brand is a mistake the quality of a sweatshirt for 200 is a mistake
Family
7135 reviews
N/A
7 months ago
So shocked at the quality
So shocked at the quality Decided to buy the grey hoodie with the logo on front Absolutely mortified to discover when it arrived that the logo was just printed on 180 Grosssss
Uliana
7135 reviews
N/A
7 months ago
Terrible customer service
There was no return information in my online order I have contacted them four times to request them to email me a label I can print out and ship it back I have even called one of the stores There was a very kind lady at one of the stores who said she would let the headquarters know but still after four attempts no one has reached out to me
L Markham
7135 reviews
N/A
7 months ago
Orange bleach stains
Spent 200 on a sweatshirt and after washing once there is a bleach type stain I did not use any bleach washed per instructions and washed in washer by itself Received a replacement and it happened again Waiting on a response to see if they will resolve since it is now past the 14 day return window I have never had this happen before for no reason If this is the quality I can expect from this brand I will not purchase from again
Beatrice Srt
7135 reviews
N/A
7 months ago
Since February 22nd I m waiting for my
Since February 22nd I m waiting for my refund the refund of a wrong size defective shoes with traces of wear They have been sent to me just with hope to destock the defective goods The shoes were on sale However it s not a reason to trade such items The shoes made in Turkey that cost like Ferragamo I was a loyal customer but Never again in my life I ll buy from Anine Bing
Moskvina Daria
7135 reviews
N/A
7 months ago
GE5634158671NL How the heck do you get
GE5634158671NL How the heck do you get customer services to respond Still no response to email nearly a week later and have chased They also sent a tracking link for DHL that is invalid Totally incompetent Will AVOID online Lovely experience in store and online is a total disgrace
Annelise Fratella-Lentz
7135 reviews
N/A
7 months ago
DONT BUY SALE ITEMS
They are misleading you to buy FINAL SALE items by writing free shipping and return on most orders underneath the items BUT this does NOT include final sale so you won t get to return or even exchange the size even if you are in EUROPE They don t follow European rules and it s very shocking Stay away unless you have extra money you want to gamble with