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Overall customer experience is overwhelmingly positive, with the vast majority of reviews awarding 5 out of 5 stars. Product quality is highly praised, with many customers noting the products are effective, hydrating, and suitable for sensitive or mature skin. Specific products like the Superfood gel, night creams, and Urban Protection SPF 30 are frequently highlighted for their performance. Delivery service is consistently described as fast and reliable. The products are appreciated for their simplicity and effectiveness within a skincare routine. Several reviews mention the products leave skin feeling clean, hydrated, and glowing. The brand is perceived as being created by knowledgeable clinicians. However, one critical review cites a significant issue with a strong, unpleasant smell from certain products. This same review also reported skin redness and a perception of the products feeling cheap. Despite this isolated negative experience, overall customer satisfaction appears very high.
- High product quality and effectiveness
- Suitable for sensitive and mature skin
- Fast and reliable delivery
- Products provide excellent hydration
- Leaves skin feeling clean and glowing
- Strong, unpleasant smell in some products
- Caused skin redness in one case
- Perceived as feeling cheap by one
Last updated 4 months ago
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