Appliance-care Reviews

Not sure of the name of the engineer as he never gave it but he was absolutely awful This is the second time this particular engineer has been to us for a repair this time for a different appliance and he does absolutely nothing but give senseless advise Not sure he s even qualified to be doing this job He shifted our American fridge freezer forward that hadn t been freezing well at all for a while and stopped altogether suddenly He then asked me to remove some contents and see if it works did all of that and 24h later not a slight change Surprise Last time he was meant to fix a broken dishwasher and he left us with a broken appliance too and then lied and claimed he drained it He collects payment for just showing up looking at an appliance and then leaving Scam

This company are nothing to do with Appliance Care Plus a local family business in Cheltenham

Do not answer emails and phone line is dead

Just had a scam call from them claiming my appliance insurance was expiring on telling the caller we didn t insure with them and I would like to speak to the manager they try and twist your words to take out a policy They then hung up Clearly using false positive reviews as well Avoid

If I could leave 0 stars I would Do not use engineer came out and looked a repair job then said we need a part and he would call the next day No call we couldn t leave a message and he didn t ring back husband sent message engineer s said can t get part will have to source from somewhere else but never got back to us Disgusting service and reviews on their website are untrue

Had a call saying policy up for renewal Said I wasn t at home would check and would ring back Told me amount would go up if I didn t renew then Was very busy and for some reason I agreed to what I thought was the renewal of an existing contract It wasn t I had no contract with them

Dolphin Appliance Care failed to fix my washing machine after a rushed visit where the engineer claimed it was repaired but left it broken They ve repeatedly pushed back follow-up appointments leaving me without a washing machine for weeks I ve had to rely on neighbours and laundrettes wasting time and money Completely unprofessional avoid this company

Utter useless This company contacted me on behalf Domestic General who I made a claim through I made a simple request to save on an engineer callout My freezer draw had broken and it consisted of two parts So when this company called me I explained in detail what I wanted and the two components had to be put together Once they had the serial number of my fridge freezer that they should have had in the first place they proceded with the order I was told the part could take up to 21 days to arrive I was fine with that Then within a 48hrs time frame I received a notification from a courier they had my Dolphin Appliance Care parcel and it safely arrived Yippee I opened it and found two separate components The draw itself was broken There was a nasty chip on the front right side corner It looked like it had been dropped because there were brown marks long the top ridge and I noticed there was no broken plastic inside the box I can only presume the broken bit missing is laying on the warehouse floor somewhere But why would someone pack a damaged component Anyway I called Dolphin Appliances Care and expressed my concerns They replied they just ordered the parts and they weren t aware they wouldn t be assembled together Basically all they did was ordered it as useual using a keyboard There was no human contacted with the logistic hub Had they used a phone they would have realised this logistic hub where they ordered the two components from was just a warehouse who are contracted to provide a service to pick parts from a location point Their staff have no idea what they are picking they just plonk it in a box regardless of condition If there was a dozen eggs in that location point they would have plonked them in the box no question asked So I thought how can I make it easier for Dolphin Appliances Care to deliver my freezer draw as a whole piece without calling out a engineer who is much needed on the field sorting out an emergency electrical breakdown So I suggest they reordered these two components and have them delivered to them and have someone in their technical department to check them over and assemble the two components and send them on to me Apparently they did this because within 48hrs I received a notification from DX couriers messaging me they had a parcel from Dolphin Appliances Care On the day of the delivery the courier buzzed my flat intercom I allowed him in and told him top floor flat as I do with all the couriers He refused to bring my parcel up two flight of stairs So off he went with my freezer draw So I called Dolphin Appliances Care and told them what had just happened To be honest they weren t interested because they took the stance it was between me and the courier service they booked I knew this was going to lead to nowhere and greatly inconvenience me So I complained to Domestic General and they agreed it was not my fault the courier had not delivered the second replacement to my front door and it was wrong for Dolphin Appliance Care to leave it with me to rearrange another delivery date knowing it will probably be with the same delivery firm Before I contacted D G I attempted one more time for Dolphin Appliance Care to use an alternative courier once the parcel arrived back to them She was not interested in doing so I mentioned her because she was the one who handled both consignments I was so angry with her negative stance But she duly noted how horrible I was to her After my call with D G who are now handling my internal complaint against their supplier Dolphin Appliances Care Ltd I thought I d check the reviews against DX courier Blimey they have more 1 star reviews than any other star rating against them for poor service and one of them 1 Stars are mine Obviously Dolphin Appliances Care Ltd didn t check them out either I also found out through my enquiry to D G Dolphin Appliances Care Ltd have invoiced them twice for the same parts and the services they provided That can t be right I said They should be only invoicing for the one incompetence not twice the bubble No wonder our premiums keep going up I should be given compensation for the inconvenience caused to me I will no let this go until I do receive sum inconvenience redress I waited in all day for that second delivery

The engineer came out on behalf of Domestic and General He was told that the drum had gone on the washing machine by Domestic and General He said the drum has gone Wow really you don t say Said he doesn t carry the part but was told 3 days ago the model number which he said that he didn t know Interesting they have 1 star rating

Have used Appliance Care Engineering a couple of times Fast efficient and gets the job done each time Highly recommended Many thanks Fiona M and Mark B Exeter Devon