


ATY Home Design - Home Of Luxury Chandeliers – ATY Home Decor
Based on authentic user experiences
MDM
6731 reviews
N/A
1 year ago
Lower your expectations
Maybe OK if you lower your expectations but dear good don t try to order anything expensive or big such that it might require multiple boxes I liked a lot of things on the website but it looked a bit sketchy so I exercised some caution and I did a test order for a small 400 DIY glass lamp that came in a single box With this purchase I would say I had a decent experience the quality of the hardware was not great but the product arrived and looked reasonably close to as expected I then ordered a 1200 DIY lamp and had a terrible experience First I get shipping notification and only 1 box arrives I m a bit confused so I reach out and then get told there are 2 more boxes which do arrive but still not nearly enough parts I then reach out and they told me that i what was delivered was 10 more than what i ordered to take into account breakage this is impossible because the boxes I receive contain less than the 500 one and have no hardware included After a few back and forth emails I m then told that no there is in fact another box coming which arrives with more broken pieces than unbroken ones and still no hardware I then put a dispute in with the credit card company and they promptly literally within 24 hours sent me a threatening email about how they have GpS confirmation of deliveries at my address and they are going to report me to credit agencies and send me to collections If you like to receive 50 of what you see pictured and get treated poorly this is the place you should order from Edit In all fairness to the retailer I agree they did make an offer for return but I disagree with their assessment that I was overly negative and refused to allow them to make it right Their order fulfillment process if a jumbled mess and I already had to send pictures of what I received in the first boxes to get them to confirm that there was in fact things missing and another box was coming - so I eventually got tired of jumping through hoops for them to do the right thing Also only 2 days after we agreed that I would return the parts that were actually delivered to me as a resolution with this retailer they sent me the following message Based on the tracking number of the return labels you still did not ship the product back I ve CC d James from our collection agency partners so he knows if we did not receive the product by March 1st he can start the debt collection process
Maude Larochelle
6731 reviews
N/A
1 year ago
I am still waiting for a refund
I am still waiting for a refund Many mistakes have been done
Sophia van Engelshoven
6731 reviews
N/A
1 year ago
Bad customer service
Bad customer service and weird experience Bought something and my order was cancelled right away because it was supposedly out of stock I was quite surprised to see it on the site the next day for the full price and still in stock Tried to reach them but no answer No way to treat your customer
Mike Green
6731 reviews
N/A
1 year ago
I ordered a light
I ordered a light When we went to install it and it was damaged so we could not install it We tried to return the light and they said sorry it did not work out for you very poor customer service ridiculous on a 500 light that i can t even use
Elizabeth Hartnett
6731 reviews
N/A
1 year ago
No product and no communication
I received an email on the 10 October stating my light had been delivered On 11 October I informed ATY that I had not received the light and that it appeared from FEDEX I sent the evidence that they had shipped the light to the USA rather than London where I lived and had supplied my address I chased this again on 16 October I have received no acknowledgment or response despite the indication on the website that they will respond within 24 hours I am now having the hassle of trying to get a refund through my credit card I cannot recommend this company - poor communication no product and no refund It could not be worse
Loius Stanley
6731 reviews
N/A
1 year ago
The effect is very good
The effect is very good also very fashionable design feeling is strong very beautiful the modeling of lotus is unique and charming
Amber Asaly
6731 reviews
N/A
1 year ago
I have installed the lamps and they are
I have installed the lamps and they are beautiful Very simple style matching w home decoration style the parcel is protect well and they send by fast shipping Thanks
Ben philip
6731 reviews
N/A
1 year ago
Love this lamp
Love this lamp Bought it for my dining room and it looks stunning The height can be adjusted and the material is very solid and sturdy It has a very elegant look for the money
Laura Katherine
6731 reviews
N/A
1 year ago
The lights were very well protected
The lights were very well protected individually in solid tube cardboard packaging Good product Good Merchant shop reliable you can trust
Stane Kevin
6731 reviews
N/A
1 year ago
Beautiful chandelier very grand and
Beautiful chandelier very grand and makes a great statement in a dining room The seller was a great communicator and offered great service and products Totally recommend this seller We are from australia and it was very fast delivery