Augment Reviews

No answers support app My scooter has a Motor engine failure CE No respond till 4 days This is unacceptable

The scooter itself its good if it would only last more than 2 months Every time the battery die while going to work for no reasons and i am a person carefull not to overcharge it They will always replace the parts and keep reciclying them Expect it to stop working and wait for replacement every 2 months depending on the use

I switched my scooter 4-5 times in 2 years Broken brakes broken display motor problems And now crooked tire But according to them having a crooked tire is normal and i wont get a new one According to customer service all tires are crooked and they wont give you a new one Never augment again They sell defective scooters

Stay away from this gang of legalized scammers poor quality scooters it is not true that they replace in case of damage but they give you one used by another all broken down rude support up to even come to threaten me Not recommended

Several damged scooters and inacceptable delivery times toped with impatient customer service By now ive paid for about 2 months without having a functional product As soon as my contract ends you wont see me again

After one year of use I am NOT satisfied with the E-scooter ES210 I wasn t satisfied from day one -The battery does not last long drains after a few short rides -Riding it feels rough despite the one air inflated tire you feel every small bump on the road this drains your feet -It drives slow when going down hill you can feel that it even holds back and forces not going over the speed limit -Braking is not consistent one time it brakes too hard and the next not at all -The app is annoying after a few times of turning the scooter on and off it automatically locks itself This can only be unlocked by the app with location blue-tooth mobile data turned on If your phone is drained or have no mobile data you can walk home - At the bottom of the steering wheel where you can fold the scooter there are a couple of screws that continuously get loose This even happens after a 15 min drive Resulting in you steering wheel rocking back and forth EVERY TIME you take the scooter out I have had scooters for half the price with batteries lasting longer driving faster driving smoother even with two airless tires This was the worst purchase in recent years

They gave me an old scooter

Never trust them Bunch of unprofessional freelancers that does not know definition of customer service Deliveries are always next week Fix your scooter by yourself like tyres stuff etc No response in 30 minutes as said on website minimum waiting time is 12-24 hours 6-7 working days for delivery Scooter is very easy to be stolen no battery protection so people just can take battery away Real cost of scooter HX X8 Model on aliexpress is around 300 USD and they selling it for 800 EUR without proper customer service and this explains everything

I ve had my scooter now for 3 years as my contract said Now when I ve paid the last bill and said I wanted to keep it they are forcing me to return the scooter even if I paid the amount to keep it Explain please

It was the most unprofessional experience with a badly designed product which is a big risk to customers to get hurt or in accidents Read my email correspondence with Matteo for the details