Augment Reviews

Augment e-scooters | Private e-scooter subscription

augment.eco
3.69
101 reviews
Great Rating
Based on 101 user experiences

Rated 3.69 out of 5 by 101 Happy Customers

51.5%
14.9%
5%
8.9%
19.8%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
I

Low flexibility

There have low flexibility I ame obligate to keep the scooter 8 mount s
J

Very flimsy device

Very flimsy device app constantly crashing brakes started to lag already after a week of commuting
N

its too expensive to wanna end the deal

its too expensive to wanna end the deal before the 2 years
J

Great service low range

The Customer Service is super great I gave then 2 stars because of the range I m not able to go more than 9KM per trip battery is a disaster I m 95kg I m paying as a Super LR but I got the shorty one
S

I think the battery charge does not run

I think the battery charge does not run as it s promised and needs to improve I am sure you may recommend to new battery overall performance is ok
J

I have the scooter 1 year ago

I have the scooter 1 year ago This is already number 6 of all the repairs and changes 1 engine crash for no reason and one crash of the application for no reason During the first 3 months an acceptable service Without coinciding that the first scooter brought a broken accelerator I have the most expensive plan and really in these last 3 months the attention is slow they do not make the replacement and they do not financially compensate the damage of the days lost
W

The scooters are ok but

The scooters are ok the app works great they promise that if something gets broken they replace it fast Few month ago I report that the battery charger was overheating and not charging well they suppose to send me one but never came exactly the last 2 month before winter arrives I think was my mistake to not tell them time ago that I didn t get it but didn t like the answer that they gave me at the end was my fault to get a bad battery charger and was my fault that I didn t receive the replacement
B

I don t really like the scooter

I don t really like the scooter it s only useful in summer unfortunately not in winter but it s good quality The subscription period is very long and expensive at the same time I find no difference between the small scooter and the big one In service it s not great it doesn t save so you have to repeat several times for problems you haven t taken into account The understanding service personnel is poor when is comes some cases Quality is your strong point but nothing more
M

Not for cobblestones and bumpy roads

I do think the scooter is far more lightweight than others but this means it has barely any absorption when it comes to bumps and holes on the road I live in Rome covered largely in cobblestones and uneven cemented roads After nearly 5 months I have developed significant back pain and I m not sure I ll be able to continue using it if I want the ache to go away I have also noticed that the cumulative cost is much much higher than many other scooters on the market that would probably deal better with the roads here given bigger wheels and overall more solid structure All in all I deeply regret signing the subscription and committing to 24 months I am sure my back regrets it also The support team also takes long to respond and isn t very thorough but it might be a national thing since everything seems to be less efficient here in Italy

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Enjoy world-class e-scooters from Augment. Your subscription includes express repair service and full maintenance.

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