Based on authentic user experiences
Martin
7808 reviews
N/A
6 months ago
Horrendous customer care
AAC represent Go Boony motorhome rental My vehicle was damaged by a hirer and AAC took no involvement in helping me organise repairs I had to sort out all my own repairs with garages and pay for them up front When I tried to claim the money back as I was instructed to do AAC ignored my emails I am 2000 out of pocket for repairs I have paid for and AAC have not had the decency to respond to me Email addresses for the following have all been included in correspondence and nobody has responded during the period of August-November 2024 Andrew Raybould Jacob Glynn Gary Longley Daniel Gray FULEstimates FNOL
Angry Bandy
7808 reviews
N/A
6 months ago
Awful customer service
Awful company without any customer service or interest in the work they are doing They take over a week to respond to emails if they bother at all Promises made over the phone are forgotten and not actioned Because of this company I am now 5k poorer and still waiting to be paid out 6weeks later
Nick
7808 reviews
N/A
6 months ago
1 star is one too many
1 star is one too many This AAC is singularly the worst company I have ever dealt with- As others say 7 day turnaround on emails absolute zero interest in your point of view care nothing about 1star reviews I can only hope that any underwriter looks at these reviews before engaging this awful company The Directors should be ashamed with their low levels of professional engagement and command of the English language in communications Unfortunately there is nothing you can do to not use this company during a claim as they are engaged by your insurance company
