Avonlinebroadband Reviews

The broadband is adequate for my needs However since day one the Financial department as been hard work They got the initial invoicing so wrong I worked it out and sent it to them it came back wrong again Three tries later they got it Then the invoice was wrong again next month When I upgraded I sent the full details to invoice me they messed up again After paying off the installation installments I made sure to tell them how much to charge me and they got that right This time last year I checked the account was up to date and was told by credit control it wasn t After lots of emails I was charged too much and not refunded Since then I ve had to ask for every invoices to pay Last month I told them no more they send them without being asked as it s their responsibility This month the invoice came 15 days late with some excuse about an email that I never got and a price increase never discussed or implemented by them When I asked why I was informed no more invoices would be sent to me I just had to keep on paying Of course this is unacceptable and told them so every service provider invoices their user as they are legally obliged to do so Waiting to see what happens now I spend a lot of time dealing with the Finances of this otherwise OK broadband company The dish is huge heavy ugly and catches the wind waiting for it to bring down part of the house wall The instillation guy was great Sales department slow but once you get them effective

I was an Avonline Customer from 2012 until September 2016 The installation while expensive went relatively smoothly However despite subscribing to what was at the time their premium service we would regularly be beset by problems which would almost always occur outside of their support hours they used to close at 4pm on a weekday but have now increased this to 8pm during the week 4pm on Sat but NOTHING on a Sunday Throughout our time with them download speeds were up and down throughout the day it became something we just lived with The other issue was that irrespective of how much data we had consumed in any given month the speed would drop to a level which made it impossible to do anything at around 6 30pm EVERY evening so Netflix etc went out of the window I was never once offered a credit for poor service an apology an upgrade on the router modem over my 4-year relationship or any form of customer reward I decided to write to the CEO outlining my frustrations and never even received a reply So in September 2016 I decided that after spending nearly 4K enough was enough and I gave them a month s notice They did not acknowledge my cancellation date and then after chasing they forced me to pay another week They then asked me to return a 4-year-old modem router and rusted satellite dish or face another couple of hundred quid in costs I had to get up on the roof and dismantle it myself I am now paying one-third of the cost and enjoying speeds that are 30X what I got from Avonline My advice would be to tread carefully and if you have a choice go elsewhere

I signed up with Avonline due to terrible speeds and frequent dropouts with BT Best download speed with BT was under 1Mbps Download speeds with Avonline are variable but adequate However because upload speeds are so poor I still have a very poor broadband experience Upload speeds rarely rise above 0 75Mbps There are also frequent dropouts Had I not kept my BT account I still would be without adequate broadband I frequently have to switch between them to achieve a connection I am now moving to 4G

Poor Customer services Very slow internet speeds Does not work period for often hours at a time When you phone customer support they will not answer your calls you can try several times a day often for 2 to 3 days before they answer normally takes about 15 to 20 mins of ringing them Very disapointed with the way this company behave - very expensive also Go elsewhere If I were you The reviews on here speak for themselves Avonline - you can contact me anytime to discuss all my problems if you wish and get your review made better on here

On the whole my experience with avonline was a poor one however the company is now in new ownership and I believe they are striving to improve things Mike in customer services made all the difference between this being a scathing attack on avonline and it being a moderate attack with hope for the future

The time it takes for you to answer the phone is very badMy problem was I could not log onto the new customer portal and the forgotten password link did not work After wasting a lot of time and phoning customer service 3 times one of which that was never answered I managed to get logged in only to find that apart from my personal details there is no other information

I was having trouble with over usage of the satellite link particularly at night After consulting with supposed experts to try to identify the programme that was causing this I was still none the wiser until Gabor got onto the case and identified Rapport as a possible cause We removed this programme and my usage fell from about a 1 GB per day to about 200 300 MB He was most helpful over this matter and I am most grateful for his help as I am now working comfortably within my 20 GB allowance and I am very glad not to have Rapport monitoring me in the background all the time of which I was entirely iunaware and have no idea how it got installed in the first place

Avonline answered my questions quickly and efficently Thank you

Engineers who installed the lines and who came to connect my property have been great so far even after locating and fixing a blockage Sadly they are massively let down by Gigaclears lack of customer service and communication The engineers are the face who shows up and they get the complaint despite it having nothing to do with them

So have a proper left of field issue with needing to relocate a system to a new spot on very short notice Emma avonline sorted quickly and efficiently A really slick and friendly service Definitely recommend