AI Review Summary
Based on 139 reviews
Customers generally report a positive experience with AYP, citing good value, reasonable prices, and effective product quality. Many reviews highlight prompt delivery, easy website usage, and helpful service. However, a recurring theme of slow or delayed delivery and inconsistent communication exists, which has led to significant frustration. While many orders are processed well, a notable subset of customers experienced substantial waits and poor updates. The company appears responsive to some issues but struggles with reliability and stock management.
What customers love
- Good value for money
- Easy to use website
Common concerns
- Delayed shipments
- Stock issues
Last updated 1 month ago
L
Lizzie Shisler
Long wait for the item in the end I emailed to find out what had happened to my order I quickly received an email back with an explanation though and the medication actually arrived sooner than the email indicated so all good in the end and I would happily use again
A
Anon
Managed to get products at reasonable price with low postage much cheaper than the company with the brown box with a smile on it They also arrived quickly Only down side was the website wasn t that user friendly when trying to navigate and did bring up items that weren t actually in stock just took a little longer to find products I was after
B
Brett Oooops
Always receive good service
Always receive good service However on my latest order there were supply issues This wasn t communicated until I chased for an update several days later It doesn t put me off from ordering but if there s issues they should be open and transparent about them
M
Mr Coulmanwood
Took a long time so I contacted YAP
Took a long time so I contacted YAP apparently they had some problems however they had made no effort to keep me updated until I complained Once I had made contact my medication arrived very promptly
G
GRAHAM JOHN
Avoid this company like the plague Caveat emptor
Avoid this company like the plague I have entered a 4 star review in the hope that would be buyers were more likely to view this score However make sure you all read the 1 star reviews which will provide a more realistic picture of this company Virtually each and everyone of us has had exactly the same experience Money is taken but few of us ever receive the items They do not accept phone calls and email enquiries get an automated response which seldom if ever get resolved The latin phrase Caveat emptor is very appropriate for this company Let the buyer beware
R
Renata
I ordered few packs of vitamins which
I ordered few packs of vitamins which meant to be delivered between 2-5 days After 10 days I sent an enquiry to which I got a response that courier I think it was Amazon lost my parcel AYP asked me if I want refund or send new order I chose new order It arrived within 3 days through Royal Mail For that reason I give only 4 stars but overall I m happy with my order and quick response from AYP Healthcare It s definitely worth ordering from them than pay for an expensive prescription you get more for your money
P
Peter
They score would have been 5 for the product
They score would have been 5 for the product but they lost a star for having to chase up the delivery Ad ittedly they had advised there would be a delay and I chose to wait I felt that they then forgot about me
J
John
Delivered at last
Easy to place order online but after confirmation nothing for weeks Finally turned up after requesting a refund All well in the end
Y
Y K M
Vivimixx Probiotic Capsules
Easy to find on the website with a good price - easy Didn t pay extra for next day delivery but did receive as advised Good service
J
Jennifer Williams
A good experience
After a bit of difficulty with the website everything went smoothly I was informed of my parcel s progress every step of the way and it was delivered promptly and in excellent condition