Barclaycard Reviews

Barclaycard Credit Cards & Online Banking | Barclaycard

barclaycard.co.uk
3.58
141 reviews
Great Rating
Based on 141 user experiences

Rated 3.58 out of 5 by 141 Happy Customers

42.6%
14.2%
14.2%
14.2%
14.2%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
AI Review Summary Based on 140 reviews

Customers generally report excellent customer service, fast dispute resolution, and reliable fraud protection from Barclaycard. Many praise long-term relationships, quick problem-solving, and helpfulness during difficult situations. However, frequent complaints highlight poor app functionality, confusing statements, issues with online/mobile access, problems with payment processing, and difficulties contacting support or resolving subscription management issues.

What customers love
  • Fast dispute resolution
  • Fraud protection alerts
  • Helpful agents
  • Long-term reliability
Common concerns
  • Poor mobile app
  • Confusing statements
  • Payment issues
  • Limited credit increases

Last updated 4 weeks ago

J

Got a full refund for goods when retailer failed to cancel my order

I had a problem with a retailer see my other reviews - after waiting 14 days for a delivery date I requested my order be cancelled - the retailer after 3 days had not responded so I contacted Barclaycard for advice - to my surprise they credited my account within 24 hours and said they would take the matter up with the retailer on my behalf I think this is above what I expected so am really pleased
R

Positive on the whole

Have been with them for over 15years and have had a positive experience I don t like dealing with foreign call handlers generally but they ve been helpful whenever I ve lost my card or feel like there has been a risk of fraud Run good balance transfer offers from time to time but APR is high on regular balance imho which will see me eventually go elsewhere
D

Barclaycard have my holiday refund

Barclaycard have my holiday refund 1400 00 I cannot get through on the phone My account is locked so cannot contact them via account I need my refund now not when this is over How can a company the size of Barclaycard not get this sorted Every other bank is managing to handle this crisis
R

A good experience over many years

I ve had pretty good experiences with Barclaycard customer services over the years and just recently they paid back some charges to do with the Jet Airways failure in Apr 2019 which I was impressed by The only way I think that experience could have been improved would have been to make it online instead of a physical paperwork exercise but what they were after wasn t too complicated and they had a freepost address for it
P

So far so good

I have not had a problem with Barclaycard the app works well and customer service seems to be okay I moved to another credit card company which turned out to be a nightmare and transferred back to Barclaycard which gave me a 0 transfer for nearly 2 years which is amazing I also have a much higher credit limit with barclaycard which helps If in the future I have a problem I will review but so far so good
A

Positive experience

I needed a new credit card and searched around the market for a while Most have poor or bad reviews so was apprehensive My experience of Barclaycard since Nov 2020 has been good Card came quickly and set up was easy to do After 1 week I noticed a fraudulent transaction - Barclaycard stopped the card replaced it and reversed the transaction within days unlike my previous card which took 30 days to refund the money Their app seems good again better than my last credit card which had no app I m happy
A

Had an issue with direct debit payment collection but customer service was good

Recently had an issue with direct debit payment collection on Barclaycard credit card Direct debit payment was not collected as I had received hotel cancellation refund in my credit card Customer service team were polite on the call and patiently explained the reason why direct debit payment was not collected Their app is great and credit card limit is also big enough to make big purchases
L

One of the best credit cards

I must be one of few that has nothing but praise for their staff Over several years had a few problems with payments have always refunded me with no fuss Recently travel company that has owed me for 5 months and no refund Barclays has sorted it I have marked down 1 star for wait times and little bit of a confusing website but they did giive me some compensation for this
A

Opened a BC Business credit card

Opened a BC Business credit card account over the telephone on 9th June 2021 All arrived in time however an issue with name on card account Telephoned customer services to sort out Assured BC would come back to me and advisor gave name for reference Received email response which was not a resolve Replied to email clarifying matter Received telephone call soon after to advise matter had been resolved and addressed Also my experience had been recorded as a complaint 4 Stars as initial mix-up on BC part otherwise 5 All done
P

Ongoing Query

I have had an ongoing query with Barclaycard since early July I have spoken to customer services and written to their complaints team with no satisfactory response Today I phoned again and spoke to Rhiannon in customer services complaints She was friendly helpful and clarified my query which due to her I now understand Thank you Rhiannon you were excellent however I m only giving 4 stars due to Barclaycard not replying to my earlier correspondence

About Barclaycard

Apply for a credit card, access your online banking and learn more about incentives, balance transfers and other benefits of being a Barclaycard holder

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