Barclaycard Reviews

Efficient Service

I made a payment recently to clear my Barclaycard statement balance and accidently overpaid After a long wait for the phone to be answered a customer service advisor assured me she would find out if it was possible to get a refund for the amount overpaid I held on for 35 minutes then the refund was authorised by a senior member of staff I received the refund in my account 48 hours later My customer advisor was polite helpful and kept returning to the call to assure me she would deal with the problem The waiting time was not ideal but I was very impressed with the outcome Thank you Barclaycard

Can not fault Barclaycard

I am surprised at the bad reviews I can only surmise that Barclaycard read them and have changed My experience during several necessary phone calls to stop a questionable purchase was excellent in every way The staff attitude I could not fault and they quickly dealt with my worrying problem

I was looking for balance transfer

I was looking for balance transfer credit card and I saw reviews on barclyacard I have had this card for 3 years with no problems at The customer service answer your phone although based in South Africa I believe and they have resolved my issues promptly and emails were good too I give full stars

Excellent customer service

Excellent customer service Employee in call centre understood my frustration at being passed back and forth to wrong departments for almost an hour and the fact a promised call back 72 hours earlier was not made He opened a complaint without me asking and credited credit card account with 25 as an apology This was most appreciated

Fantastic service after a dispute

I ve been with barclaycard for well over 10 yrs now and the service is second to none Yes I spend alot of money with them But recently raised dispute about uber eat transactions On the same day new card was issued and disputes removed from my account Customer service is outstanding

Been having a torrid time with curry s

Been having a torrid time with curry s over an item not delivered and there refusal to refund even though they can see its never been delivered Out of desperation I called barclaycard card customer service and got through to Daniel faint Scottish accent in under 2 minutes Polite articulate service no covid excuses got on with his job and more than hit my expectation You sir are a credit to your company

Preiti from Barclays credit card customer service

Hi I would definitely recommend Barclays from Barclays Credit Card Customer Service with Preiti she made me feel calm and relaxed about my ongoing issue with my card She was extremely helpful and supportive with the situation In addition she was quick and found very reasonable solutions to my problem Great service from the helpful lady Kosar

I have just taken out a Barclaycard and

I have just taken out a Barclaycard and whilst it was a nuisance having to upload proof of my income once I did I was given a higher credit limit immediately I needed to contact customer services about getting a PINsentry card reader and I used the online message centre I received an answer within a couple of hours and they could not be more helpful I haven t used my card yet so I can only speak as I find and that is I have received a first class service from Barclaycard

RAmsbottom

Have had a great chat for a hour not with Melissa other amazing girl got respect for her i cant stand Londoners sounding like MR T but that other girl made my day sounds well fit

If I had written this review about 3

If I had written this review about 3 hours ago I must say it would ve been dreadful 2 hours on the phone to 3 different advisors all who advised me that my problem couldn t be resolved I received a call just now from Nikki Waller and she resolved my problem immediately I m so grateful as I was on the verge of giving up Thank you Nikki for all your help and for taking time out of your day to help me with my problem It means a lot