Barclaycard Reviews

Mixed messages logging into the app I got a different balance message on my iPad compared to my mobile phone I reported it to a human Adam after going through a very frustrating automated complaints process

Received an email saying my card terms and conditions were changing and I had the option to close my account Tried to do this using chat facility but staff based abroad possibly India could not see the email and said it was a scam Rang the helpline and they couldn t see it either A helpful lady named Amy the only reason I have given 2 stars instead of 1 spent over 50 minutes speaking to Barclaycard staff as a middle person trying to sort out a closure for me Apparently Barclaycard no longer have call centre staff and Barclays bank staff have to fulfill this role minus most of the necessary information It is impossible to speak to Barclaycard staff directly I tried to use the messaging system afterwards as I had received no confirmation of my account closure Apparently this can now only be used for general information not account specific information Their recommendation Call the helpline where the Barclays staff are trying desperately to help people without access to all of the account details Honestly what would be the point Terrible customer service - it is just a loop of misinformation

Customer service is not good Difficult to get through to speak to someone and then very defensive advisers with no real solutions apart from did you read the terms and conditions

They approved me for a higher amount than expected However the customer service is lacking The app is awful to use My card says on the back for help anytime call us on 0800 to go through to an automated call saying they are closed What a joke Any of my other credit cards have been there and available to help 24 7 Ive been charged interest even though my payments have been made in full every month Just avoid

I don d mind you insisting on 2-step verification If only you would actully send the text messages in a timely fashion they often take ages Then three resends arrive all at once I don t have this issue with anyone else So it has to be you I m afraid

I have the avios plus MasterCard can t use Google wallet for mobile contactless payments not supported Trying to add an additional cardholder and it s way too difficult and complicated I ve had several credit cards in the past but the basic needs on this card makes it the worst I ve had Customer service is based offshore and are very difficult to deal with and don t always understand basic requests

Pain in the butt Web transactions asks for SMS verification but barclaycard system seems incapable of texts for 3-5 mins asnd on hitting resend then 7 turn up at once No one else seems to struggle with this And the website is woefully slow these days

I had both my Barclay cards put on block for using them this was the third time in 3 months I undertsand they are trying to stop fraud But the real issue is trying to make contact with them to unblock a card if you use the number given you are put on hold for a minuimum of 15 minutes The call centre is outside the UK so comminucation is an issue I was cut off once transfered to a diffrent department twice which took over 20 minutes after all this i was told we wioll call you back I am still waiting Maybe Barclay card staff should try using their own serives to understand what its like to deal with their call centre

With all these type of things i usually use Chat because I can continue what I m doing and not hang on the end of a phone line Barclaycard Chat is slow You get through to a customer service person and because they are dealing with several Chat conversations at the same time there is at least 10 minutes lag between my question and their reply Furthermore the person did not give a direct answer just gave a long section about interest rates and missing payments I had not missed payments so this was clearly a general cut and past reply I had to repeat my question Because of the time taken the screen repeatedly wanted to time out

Had a debt relief order that ended in March the account was still showing as in default on my report months later Tried to call to talk to someone multiple times just to be told they can t find my account details and hung up on before I d had chance to explain Only leaving 2 stars as I did have brilliant customer service from a guy called Mohammed in the Recoveries Department today who actually listened to what I was saying and genuinely seemed to care if I was helped or not 5 stars for Mohammed no stars for Barclaycard