Barclaycard Reviews

Barclaycard Credit Cards & Online Banking | Barclaycard

barclaycard.co.uk
3.58
141 reviews
Great Rating
Based on 141 user experiences

Rated 3.58 out of 5 by 141 Happy Customers

42.6%
14.2%
14.2%
14.2%
14.2%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
AI Review Summary Based on 140 reviews

Customers generally report excellent customer service, fast dispute resolution, and reliable fraud protection from Barclaycard. Many praise long-term relationships, quick problem-solving, and helpfulness during difficult situations. However, frequent complaints highlight poor app functionality, confusing statements, issues with online/mobile access, problems with payment processing, and difficulties contacting support or resolving subscription management issues.

What customers love
  • Fast dispute resolution
  • Fraud protection alerts
  • Helpful agents
  • Long-term reliability
Common concerns
  • Poor mobile app
  • Confusing statements
  • Payment issues
  • Limited credit increases

Last updated 4 weeks ago

G

Barclaycard Business

Barclaycard Business one star is too much Bloody ridiculous trying to log into my account Not worth the stress having the card
S

AWFUL Customer service

AWFUL Customer service My 80 year old mother was victim of a scammer Fortunately she told me and I contacted Barclaycard At the time I was releived to be told no money had been taken from her I explained to them after waiting 30 mins plus to speak to someone what had happened an asked them not to allow any payments to go out Despite this a few days later they allowed the payment for 599 to goout When I contacted them they sent out an basically unconnected formwhich we completed and returned They then wrote back to say nothing they can do
P

AVOID

AVOIDReturned an item due to excessive customs charges Because the item never arrived at the warehouse I was re-charged the price 200 So much for Section 75Don t use Barclaycard
V

Very bad service

Extremely bad company firstly they won t even increase my credit card limit all other companies give me alot more of a limit Secondly they were Extremely awful to sort out my payment dispute
M

Really poor company

Really poor company Second dealing with Barclaycard applied for credit credit online and told some final checks on 15th March then nothing A hard search appeared on report I called and they said they sent a text I never received to which they did not to remedy 6 days later a I receive credit card but service is down to activate
S

They done care bad bad bad

So bad had a Barclaycard for a number of years They kept reducing my account telling me the reference credit files were bad which is untrue As I have a good rating Then trying to close my account was something else back and forward All closed now don t touch this company They don t care
L

Joke of a company

Joke of a company Credit card comes with 200 credit limit proving income takes an age and is all manual App is awful Poor communication in general and to top it all off it doesn t work with google pay Its like they are stuck in the 90 s
M

Have received statement which has

Have received statement which has transactions that are not mine Still on hold after 40 minutes and keep getting messages about fraud protection You couldn t make this UP
G

Martin Lewis recommends good enough for

Martin Lewis recommends good enough for me but oh I wish I d read the reviews on here before opening my credit card account Firstly Barclaycard didn t know that I had activated my card and used it Very worrying that from a security point of view Kept on sending me numerous emails to activate my card Now tried to make my first payment via the app to my account wow 3 hours later no notification to say payment was successful or declined guess work maybe Told by Customer services to log out app log in again delete app reinstall app make sure my phone was up to date but all to no availNo wonder they are offering 21month interest free
J

Absolutely useless helpline wasted an

Absolutely useless helpline wasted an hour hanging on only to be cut off by some incompetent SA cock Spoke to someone else on a different line only to be told its going to be 4 days before I see the transfer yet it appeared instantly on my cc and I t was Wed 24 hours later on thu nothing after 35 years I ll be moving on

About Barclaycard

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