Barclaycard Reviews

On my Barclaycard App I have statements from 2015 to 2017 then nothing Apart from not being able to see up to date statements I didn t have the card until 2022 Tried phoning customer support and wasted about half an hour of my life going over security questions without ever getting close to a resolution They have zero interest in fixing customer problems

Day to day the card is good but if you ever have to talk to somebody it is awful 5 minutes of automated questions to then be told they are busier than expected Your call will be answered in 1 hour What a load of rubbish They are never busier than expected they just don t employ enough people

Barclaycard rewards is an excellent credit card for travelers offering perfect exchange rates However I haven t given it 5 stars because it s less useful for modern Android phone customers in the UK IPhone users can add their Barclaycard to Apple Pay but Barclaycard does not support Google Pay Very strange why this apparent prejudice I raised this issue with Barclaycard sometime ago but there s been no change in Barclaycards support

After two months of going round in circles trying to verify a secondary cardholder s ApplePay I ve given up completely This is something that myriad other providers can do with no problems whatsoever why Barclaycard make it near-impossible is a mystery I ve spoken to a couple of very helpful individual customer-service folk but the problem is that the wider system is awful and none of the bits of the organisation seem to talk to each other I ve had Barclaycards before and they ve been grand this dispiriting experience has rather put me off

Tbh I ve found the credit card service pretty good - yeah they charge high percentage interest guys but a you signed up for it and b they don t control all interest rates you know The app works well enough for me and agents on phone seem nice enough however One thing that is absolutely appalling though is their out of date information Recently they ve changed their terms so you can only have one credit card 1 thier website STILL to this day sells you the benefits of having 2 and says there s no limit to how many cards 2 online on social media people have asked the same question yesterday and the agents have said yes you can apply for a 2nd card3 the offers Barclays write and send to providers like money supermarket or clearscore all clearly make out the offers are open to people who already have a card

My wife has received a letter saying her version of my card is locked and needs to go to an ATM to change that version of my card has not been used recently and I successfully used my version of the same card this morning QUERY how safe is the account The letter from Barclaycard was addressed to her as I am legally responsible for the card I think all letters should go to the main cardholder Barclaycard can always let us know in the letter which card needs the new PIN QUERY Going on line I find my version of the card is blocked in my name to now assuming Barclaycard initiated the letter 3 5 days ago how was it possible for me to use it this morning

We only use this Mastercard Barclaycard as a back up credit card to score our Avios points where AMEX is not accepted This card is nowhere as flexible or provides the same level of service as AMEX who update your account transactions very quickly - where as Barclaycard can take days to adjust your balance to show charges and or allow you to pay it off Even then it sometimes doesn t let you make an overpayment to cover the whole sum ultimately due - only part of the balance My main gripe however is their clunky dispute and fraud protocols They really dither and sometimes need you to complete a written report after which they ll review the matter and make a decision whether to refund you or not Compare that to AMEX who immediately side with you and provide an immediate refund before conducting any dispute reviews or suspected fraudulent activity

Be very careful if you re using barclaycard card machine They applied charge back fee on a small print in my statements Customer service says you need to dial different number which never pick up a call Its a scam

I used to be pleased to go paperless for my banks credit cards However my recent experience with BarclayCard suggests that going paperless is risky They have lost one of my credit card statements from 14 months ago I raised this with BarclayCard as a fault INC1035924090 but they are saying that they cannot recover it From the before after statements I know how much the total spend on my BarclayCard was for that month And from my own bank account statement I know that I paid the amount owed But it seems that BarclayCard have no record of the transactions made that month They will forever be a mystery

It really is impressive that a company this well-known has such terrible customer service - and appears to pride itself on it I ve just closed my account after being unable to get hold of a replacement card after a series of fraudulent transactions which to be fair they dealt with promptly and fairly I can get hold of someone on message but they can t help and apparently exist only to tell people to phone and go on hold for a very long time