Barclaycard Reviews

Hassle free disputes they handled a 2 000 dispute superbly and I barely had to do anything Three stars because I find their online mobile banking poor You cannot pay till the statement is in rather than pay as you spend which makes it more difficult to pay off your debt Also if you do not own a bank account with them is also difficult to pay online via mobile app Lastly poor rewards

I got their premium credit card a year ago and didnt have any issues only went overdrawn twice When trying to close the card however i was put through to someone who constantly offered products or services to me before accepting I wasn t interested I understand the desire to keep custom however I felt like the offers I was given could have been offered and or updated on the app at some point

Although the card itself is contactless it does not work with Google Pay which reduces greatly its usability for me as I always have my phone handy and I cannot be bothered to take out the credit card from my wallet for small shoppings All other credit and debit cards that I have or had from other companies work worked with Google Pay every single one of them

Barclaycard have not reduced my limit like others I use my card responsibly and pay off each month like others However they could easily reduce my limit too and their recent activity has appauled me So I will be closing my Barclays account and Barclaycard as I want a bank that I can trust Sadly my trust in them has gone despite them wanting me It s like a friend who bullies his other friends but is nice to you not a friend to keep

What is the point in sending out an email to advise the statement is ready to view on line when it clearly is not Not only is it not there when you are told it is but two weeks later the account advises April Statement is on its way Where on earth is it coming from Had the same problem last month This is a recent problem so what has gone wrong

I cant believe Barclaycards bereavement service it stinks All they can say to the spouse and second named card holder who has been the only user for the last year is that we have to immediately close the account we cant guarentee that payments already made to the funeral directors and death registrar will go through and that I need to apply as a new card holder from scratch no thanks Its not beyond the wit of a reasonable organisation to do the credit checks and tranfer the account Update Barclays have been in touch and assured me that their processes will improve lets hope so Update They have been very responsive to my complaint so clearly do take them seriously but cant comment on any process improvements

Contacted their Chat Line and got a response from Harneet within a minute Only wanted to know how E-vouchers could be Out of Stock Response was so slow that I gave up after 15 minutes The website tried to log me off 4 times in that time due to lack of activity Rang phone number instead Answered within a minute Got fantastic help and vouchers issued in the required denomination Would give 1 star for the Chat but 5 for the phone response therefore overall a 3 Do not like the drive towards AI looking after customer service

Rarely have an issue with Barclaycard so good overall service But - their IVR system is massively frustrating seems to be stuck in a loop and after several rounds of entering same info I eventually gave up tonight and used chat instead Got through to a person who was able to sort query within 2 minutes Barclaycard - IVR might serve your business resourcing needs but it is the worst I have experienced Needs simplified It is not designed with optimal customer outcomes in mind

I have Barclay Credit card and have excellent credit When I call I always get another country I was told by Barclay just ask for the US you ll get transferred not so simple they are nasty adamant folks The reason I chose not to speak to them they take 1 2 hour to accomplish what gets done in 5 minutes speaking to a US representative They ask you questions like they are reading from a book they ask U everything plus questions u already verified thru the automated system this isn t done that way speaking with the US Today the young lady refused to transfer me A manager did call me and was concerned about the service and said they have my conversation with the rep that refused to transfer me and they would coach and council her I appreciated the call and changed my one star to 3 because overseas service is still the worse

was fine for years then they started suspending my account then I would have to go through phoning them up etc to get it removed only for it to be put back on eventually I got so pissed off I cancelled the account when I thought I had closed the account it was in credit so i told them to donate it or whatever as I didn t care anymore and wanted nothing to do with BC anymore Checked my credit report account showing as still open they did not close the account said they couldn t as it was in credit called them up person I spoke to was polite and friendly so as the account was still open they are sending me a new card and pin so will give BC last chance not sure what to make of the letter I got as it is dated 2 March but it says that they can t offer me another Barclaycard yet the app shows a card with a different last 4 numbers of the 16 digit number update - 8 Marchgot card could not add to apple pay via app had to enter details manually after adding to apple pay wallet it shows as suspended prior to adding it manually I tried to add it via the app several times kept failing because of that they put a marker on the account not long after manually adding it I get a phone call from barclaycard to make sure it was me not my problem that your app would not let me add it to apple pay wallet and I had to add it manually not getting good vibes