Barclaycard Reviews

Barclaycard Credit Cards & Online Banking | Barclaycard

barclaycard.co.uk
3.58
141 reviews
Great Rating
Based on 141 user experiences

Rated 3.58 out of 5 by 141 Happy Customers

42.6%
14.2%
14.2%
14.2%
14.2%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
AI Review Summary Based on 140 reviews

Customers generally report excellent customer service, fast dispute resolution, and reliable fraud protection from Barclaycard. Many praise long-term relationships, quick problem-solving, and helpfulness during difficult situations. However, frequent complaints highlight poor app functionality, confusing statements, issues with online/mobile access, problems with payment processing, and difficulties contacting support or resolving subscription management issues.

What customers love
  • Fast dispute resolution
  • Fraud protection alerts
  • Helpful agents
  • Long-term reliability
Common concerns
  • Poor mobile app
  • Confusing statements
  • Payment issues
  • Limited credit increases

Last updated 4 weeks ago

M

Preiti from Barclays credit card customer service

Hi I would definitely recommend Barclays from Barclays Credit Card Customer Service with Preiti she made me feel calm and relaxed about my ongoing issue with my card She was extremely helpful and supportive with the situation In addition she was quick and found very reasonable solutions to my problem Great service from the helpful lady Kosar
C

Been having a torrid time with curry s

Been having a torrid time with curry s over an item not delivered and there refusal to refund even though they can see its never been delivered Out of desperation I called barclaycard card customer service and got through to Daniel faint Scottish accent in under 2 minutes Polite articulate service no covid excuses got on with his job and more than hit my expectation You sir are a credit to your company
P

Fantastic service after a dispute

I ve been with barclaycard for well over 10 yrs now and the service is second to none Yes I spend alot of money with them But recently raised dispute about uber eat transactions On the same day new card was issued and disputes removed from my account Customer service is outstanding
A

Excellent customer service

Excellent customer service Employee in call centre understood my frustration at being passed back and forth to wrong departments for almost an hour and the fact a promised call back 72 hours earlier was not made He opened a complaint without me asking and credited credit card account with 25 as an apology This was most appreciated
F

I was looking for balance transfer

I was looking for balance transfer credit card and I saw reviews on barclyacard I have had this card for 3 years with no problems at The customer service answer your phone although based in South Africa I believe and they have resolved my issues promptly and emails were good too I give full stars
O

Can not fault Barclaycard

I am surprised at the bad reviews I can only surmise that Barclaycard read them and have changed My experience during several necessary phone calls to stop a questionable purchase was excellent in every way The staff attitude I could not fault and they quickly dealt with my worrying problem
A

Efficient Service

I made a payment recently to clear my Barclaycard statement balance and accidently overpaid After a long wait for the phone to be answered a customer service advisor assured me she would find out if it was possible to get a refund for the amount overpaid I held on for 35 minutes then the refund was authorised by a senior member of staff I received the refund in my account 48 hours later My customer advisor was polite helpful and kept returning to the call to assure me she would deal with the problem The waiting time was not ideal but I was very impressed with the outcome Thank you Barclaycard
N

Im not going to lie i got offered 50

Im not going to lie i got offered 50 limit till i sent payslip which i was asked for to unlock a higher limit of 800 i sent it monday 8th august 2022 i got a email and increase to the 800 by the thursday 11th august 2022 For the Barclaycard platinum i dont understand why so many negative reviews i know the phone lines and chat are quite bad and also they block card after big purchases online but that is for security purposes Honestly im happy with the 800 increase and the 4 days wait I am not a robot or been told by barclays to leave this I am only leaving this so people dont get fooled by all the negative reviews As my experience was good because as soon as i submitted correct info they upped the limit Hopefully this carrys on and i get a bigger limit and get a chance to build up my credit score even more
Z

Been with Barclaycard for 15 years

Been with Barclaycard for 15 years I would never leave home without it because of the below When my Gran passed away I had to fly to Thailand to organise her funeral Barclaycard was manually able to increase my credit limit to cover the flights and accommodation They applied a promotional rate to the balance as well even when I didn t asked which was amazing They went above and beyond for me
P

Freedom points

Just had a chat with a really nice guy about how to extract my freedom points and get cash back with my Barclay card His name was Albert he was friendly helpful and a credit to Barclays thanks Albert

About Barclaycard

Apply for a credit card, access your online banking and learn more about incentives, balance transfers and other benefits of being a Barclaycard holder

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