Barclaycard Reviews

Barclaycard Credit Cards & Online Banking | Barclaycard

barclaycard.co.uk
3.58
141 reviews
Great Rating
Based on 141 user experiences

Rated 3.58 out of 5 by 141 Happy Customers

42.6%
14.2%
14.2%
14.2%
14.2%
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AI Review Summary Based on 140 reviews

Customers generally report excellent customer service, fast dispute resolution, and reliable fraud protection from Barclaycard. Many praise long-term relationships, quick problem-solving, and helpfulness during difficult situations. However, frequent complaints highlight poor app functionality, confusing statements, issues with online/mobile access, problems with payment processing, and difficulties contacting support or resolving subscription management issues.

What customers love
  • Fast dispute resolution
  • Fraud protection alerts
  • Helpful agents
  • Long-term reliability
Common concerns
  • Poor mobile app
  • Confusing statements
  • Payment issues
  • Limited credit increases

Last updated 4 weeks ago

C

Fantastic customer service

I was stupidly scammed into taking out a monthly subscription to a dodgy company in cyprus when I thought I was putting in my card details to pay for parking with an app I tried to cancel the subscription but you could only do it by phone and I couldn t get an answer so I rang Barclaycard in a panic and they sorted it out for me straight away I ve been with Barclaycard for decades and I ve always found them to be exemplary in terms of customer service I was extremely grateful with this particular incident that the person I spoke could straight away put my mind at rest that no money would be taken from my Barclaycard
D

Excellent fraud protection

I don t usually write reviews for banks or credit companies but after today s experience I thought I should I ve been using a Barclaycard since the 1980s with no problems Today I tried to make a purchase from what looked like a credible company but which it turned out was a scam company that had copied the credible company s Web site - and set up a pop-up ad on Facebook Barclaycard picked up IMMEDIATELY I pressed the purchase button sending me a text asking me to verify the payment I was contacted by a member of the fraud team and the payment was declined My card was blocked and a new card is on its way There are so many scams these days that I appreciated Barclaycard s and Barclays excellent security
J

Wow by looking at all the bad

Wow by looking at all the bad reviews Well I was looking for business lawn and spoke to Michael Chapman who s customer service was absolutely amazing He shared his knowledge over my expectations and helped me hugely Thank you Michael
B

I had called through as this was my

I had called through as this was my first credit card and was just looking to understand my credit card a little more First agent I was transferred to which I believe was called iain seemed to have ended the call which might have been due to some possible system issues but would have been nice to have received a call back from the agent Anyway I called back and the 2nd agent I spoke to was so professional and helpful she managed to check my account and understood that I was new to Barclay credit card and went over everything with me she even explained some things that wasn t even aware about which was super helpful Great member of staff and I look forward to speak to more in the upcoming future with my credit card Thank you so much Sandie
G

Barclays so approachable recently needed to get in touch with

I recently needed to get in touch with Barclay card services such helpful and professional people while still remaining friendly and human Barclay staff you are something else many thanks to you all Glenn Mitchell
J

Barclaycard stopped an attempted fraud

Barclaycard stopped an attempted fraud that many other card providers would have allowed My experience is that they are the most stringent when it comes to this kind of thing and though that s a bit irritating because of the lengths they force you to go through to prove you are who you say you are they are doing it to protect you as they did me in this case Staff are polite and friendly too
B

Still happy after years

I ve had a barclaycard for years and never had any issues and found their customer service and fraud team really helpful I recently changed to a different type of barclaycard as I was spending some time abroad I was able to use the card with no problems was not charged any fees for foriegn transactions and got the same exchange rate I d expect on the high street
A

Live review in action

I will try a live review here Paid HP for a printer that is faulty back on 1st May Hp are a dead loss they just do not want to know so ive just posted a claim for the printer refund heres how I get on -13th June - posted claim form associated docs to Barclaycard 20th June - email from HP agreeing to accept printer for a refund 21st June - parcel Force confirmation of collection arranged for 26th June Printer was collected delivered back to HP and a full refund issued I guess the open claim with Barclaycard did the trick
H

Kim Kyn is outstanding incredulously professional man had to visit

Kim Kyn is outstanding had to visit my niece in a distressed state she was dealt with in the most professional manner Whoever this young man is deserves a medal Patient and super kind to my niece young professionals who are this efficient clearly passionate about their job shine You are a superb company and for that reason I m ordering a card for the extra protection and the service my niece received today Thank you outstanding service Again so grateful after what she has been through past week how you dealt with that con company and her needs was just second to non superb
A

WOW Great service

I was travelling abroad and lost my card during the trip I called immediately the dedicated number I answer a couple of security questions only annoying part is that initially they ask you the card number which obviously you don t remember and the gentleman on the line blocked my card and told me that within 14 days I was going to receive the new card After not even 48 hours I received my new card Unbelievable this is what I call service Thank you Barclaycard

About Barclaycard

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