Basilfry Reviews

Incredibly slow They got me to most of the work and kept asking me for the same information over and over again Then they asked why I had given the information tgey had asked for In the end they declined to pay for the repair of a handpainted religious icon on the grounds that it had no signature- icons are never signed It has taken almost 4 months to reach the stage of being offered a payment This is a really horrible company

Absolutely Appalling Company Didn t know how to enter No Stars Suffice to say that without exception all reviews speak for themselves The time spent on writing a full report backed by numerous photos together with damaged cartons which had been handled in such a negligence manner as to even break ceramic items not only stored in a carton wrapped in bubble wrap and placed in a secured tin box to be told you packed it yourself so invalidates the claim is preposterous I could go on infinitum but after 30 removals with the majority of our household goods packed by ourselves and not one Insurance claim until this occasion and the total claim was below 500 00 whilst you may have your own Insurance Co check who your Removal Co uses before engaging them

Do yourself a HUGE favor and stay away from this company they are fraudsters I recently moved across country and purchased insurance through them actually from the moving company who really sold me on the insurance upon needing to process a claim for lost and damaged goods the insurance adjuster was not interested and offered us 50 for our loss Our claim of damaged broken and lost goods equaled 900 00 and our insurance policy was up to 8 500 00 The moving company lost and broke items totaling over 900 00 after carefully reading the find print we were covered in our claim under the contract or so we thought until hey refused to pay out on the claim Their claims adjuster fabricated and deviously attempted to make it seem as though we were lying These were important items to us-heritage items which are not really replaceable The adjuster was unhelpful and her replies made it clear that we didn t have coverage for items what a joke we outlined each and every item And the Shipping company packed our items handpacked our items Her continued replies were filled with scheming intentions oh and lets not discuss depreciation what a farse this company is shameful they should be out of business We truly believe this is an insurance fraud scheme whereas they take your money but never have any intention on paying you and devising sneaky ways to try and get out of paying any claim As all the other reviews state this is an appalling company DO NOT USE THEM We plan on suing them for damages contract obligation and distress It has been gross misconduct by a company Stay far away and read all the other reviews for this company

Claims adjuster was incredibly rude and unhelpful We have done many international moves and in the past the insurance companies always arranged for quotes for repairs However Jo Nicolson our adjuster with Basil Fry told us we needed to get quotes ourselves When I asked for help doing this because one of the items was complicated damage to a clock she told she would not help and I just needed to use google By far the worse customer service in any of my 9 international moves

RCS REMOVALS CLAIMS SERVICE are a firm of loss adjusters used by Safestore UK to deal with claims arising from loss or damage whilst your goods are in store with them Safestore are happy to sell you store protect at 35 a month but when you need to claim it s handed over to RCS to deal with Safestore Winchester was flooded in August this year and my 600 king size mattress suffered water damage Photos were taken and I submitted a claim having spent 210 on insurance premiums over 6 months of storage RCS emailed me out of the blue asking me to provide a ballpark figure for the total replacement value of my goods in store I thought this strange as I wasn t claiming for the whole lot only for the 1 item I complied and came up with a ballpark figure of 6750 but I should have guessed it was a trap I received an email next day saying that as I had under-insured my items apparently a 6k figure was the maximum sum assured they would deduct a percentage from my claim as per their terms and conditions and then further deduct 50 as an admin fee meaning I would need to find another 250 to replace this mattress with a similar one I had no idea my sum assured was 6k particularly as it was 6 months ago when I took out the policy I believe RCS deliberately led me into giving this ballpark figure as they then had a 50 50 chance of my figure exceeding this 6k limit giving them cart blanche to cut my payout due to the small print It seems to me like a good cost reduction ploy to limit their payout If the agreement is on a new for old basis then 350 as opposed to 600 is not good enough I told them I would contact the BBC Rip off Britain programme and give a 1 star review on trustpilot and they threatened me with legal action So not only have I suffered flood damage to my property whilst in storage I ve lost 250 and a king size mattress but they are threatening me with legal action for bringing this to the attention of the general public I should be suing them Don t buy store protect from Safestore get insurance from a proper insurer who will pay out if you should suffer an event and need to claim They now want to see receipts for a 6 yr old mattress Don t touch RCS with a barge pole Their poor rating on Trustpilot is for a good reason YOU HAVE BEEN WARNED

I hope you are lucky enough to never have to deal with these cowboys They add a cheeky although they say it s standard clause to the contract that says The Remover s maximum liability to you is the second hand value of the item i e the monetary amount you could have expected to receive if you were to have sold the item immediately prior to the loss occurring That means if anything breaks during your removal you are not actually getting your money back depending on the item Or you would have to go finding examples of recently sold items on eBay which will be heavily discounted to try and get a fraction of your money back This is absolutely ridiculous I had to unfortunately deal with them because a removal company damaged my mattress Despite me declaring the value of the item on the removal inventory list I was offered 100 for a 600 mattress After much hassle they increased the offer to 175 Imagine if something really valuable but hard to put a price on breaks on your removal like artwork Good luck As your removal company who underwrites their insurance policy If it s these cowboys - get away

Removal Claims Services is appalling Try to make you settle claims at undervalue Fail to reply to emails