Bclm Reviews

Very disappointing

Very disappointing Limited parking Long queue in the hot sun even when purchased tickets on line to avoid that Queues at all shops so unable to even get a bottle of water Hot day and felt ill and faint so left When the weather is like this you really need to provide some access to water at least Won t go again Blitz Hill at Ironbridge is better

Utterly appalling the most unchristmassy place you could think of

Arrived at 2 30pm Saturday 11th we paid over 210 for 11 of us We do something together every single year have done so for the last 10 years this was by far the worst This place was the biggest waste of time and money My estate I live on has more of a Christmas vibe the place is a building site most shops etc are only open symbolically the coal mine was closed we were not made aware until I rang the day beforehand We managed to stay for just over an hour so we didn t feel we had wasted our money but we had all had enough by then There are a couple of Christmas trees dotted around absolutely no sign of Santa only a handful of staff in costume with no other decorations to speak of no Christmas music no hog roast no roasted chestnuts Massively disappointing we won t be returning If it wasn t a charity I would be asking for a refund

11 of us went today for our yearly

11 of us went today for our yearly Christmas get together First and last time here for such a get together Nothing open except sweet shop chippy and one tent for cover A few xmas trees and the staff wearing face paint does not make for a Christmas event We paid over 200 for the privilege When driving home through town our local park looked amazing with a fun fair and events for free What a waste of time and money

Ruke

Dissatisfied with the experience at the museum Areas closed no atmosphere staff looked bored and lifeless for a Christmas addition not working very well we stayed an hour and half and went i like to support local but this was a joke

We ve been tonight Saturday 4th

We ve been tonight Saturday 4th December 2021 with 7 other people for a Christmas night well I use the term Christmas loosely A few fairy lights thrown in a tree does not render it a Christmas night No carol singers no hog roast as advertised no roasted chestnuts no market stalls selling Christmas goods as advertised no sant Claus no festive spirit at all utter garbage a complete waste of our time and money on leaving I told someone that resembled a person in charge who told me that this is their interpretation of Christmas Well if that s the best you can do You should give up and leave it to places that actually know how to be festive We only stayed for 40 minutes and that was 40 minutes too long You should be ashamed of yourselves BCLM and also had up under trade descriptions act for miss-selling tickets as a Christmas event Lots of people leaving all of the same opinion

Shockingly dismal effort Went Friday 3rd for the Christmas

Went Friday 3rd for the Christmas night we ve done this for a few years covid allowing and always had a good time this year was an absolute joke no festive feeling whatsoever Pig roast well if you can call pork cooked in an oven shredded into tubs served onto cobs no signs of mulled wine or cider biggest joke was the fair 3 side stalls at best apparently the rest is at Himley No carol singers anywhere normally on the street corners massive queues everywhere took half hour to get a drink at the pubs outside service shack and that was a very poor choice of 1 type of beer and 2 ciders oh and no pork pies scratchings or cobs only 2 people serving oh sorry 1 serving 1 taking money I ve never seen so many people there obviously trying to make up for lost trade due to covid but that s why I thought they d hiked the prices so much Very much doubt we will be going back next year Shocking dismissal ripoff BCLM you should be ashamed of yourselves

Inadequate customer service

As a local school from a deprived area visiting this site we paid for 60 children and 9 adults One child was sick before going on the coach Having paid for this child we asked that she could have an E-voucher to use and go with her parents - who would pay for themselves I was told no When our invoice came we had been over charged for another 4 children that we didn t take I spoke to Zoe in the ticket and sales who was rude and abrupt This person needs to learn how to speak to customers and show some level of customer service We have supported this local business for many years - very disappointed by the service However the guides were very knowledgable and friendly with the children Customer service needs to improve

Very expensive for what it is

Very expensive for what it is some staff most unhelpful Will not be in a rush to go again Blists hill Ironbridge gorge museums much more interesting and good value

TERRIBLE

After hearing nothing but good things about the BCLM we decided to give it a visit ourselves We booked our full price tickets online before turning up which was perfect all sorted we thought When we arrived half of the attractions were shut due to building works or the fact that they had been shut and wasn t ready for opening but there was no mention of this on the website and it was definitely not reflected in the price because we paid FULL price for a part attraction Fair enough we got a return ticket for the year but after todays experience we probably won t be using said ticket And finally 7 50 for no more than 25 chips and a piece of fish no bigger than my 8yr olds hand you should be ashamed of yourselves BCLM even dick Turpin wore a mask maybe the chippy staff should