Bcs-automotive Reviews

I had used BCS in the past for 2 of my other vehicles and on those occasions the work and service was excellent and faultless But on the last occasion this was totally the reverse as major issues resulting in delays as the calipers had to be returned to be re-worked Maybe this was due to their workload which as a customer is not my problem as any business should manage their staff resource and work scheduling which the customer should not be affected Unfortunately on this occasion I felt the impact

Dreadful service still waiting for wheels to be returned sent early August it s now 8 weeks have been without use of car avoid unless hour prepared to wait

I took my car to BCS in back in April 2019 to have the wheels refurbished along with the calipers During the work the facia plates on both front calipers were broken by them Endless phone calls and emails with them promising to have them replaced has led to nowt My only recourse now is to take them to small claims My advice don t risk using them find a reputable refurbisher who wont wreck your car

Calipers looked great had to pay a further 22 50 to have my brembos insured for 1000 as only 100 insurance won t be any good to cover any loses I payed 17 50 for decals and they used mine as I sent them as an example of what I wanted then on receiving calipers the dusts seals wasn t fitted properly so break pads wouldnt fit back in and was told they will go back in when they get hot can t say I will use again or recommend sounds to me they aren t caliper specialists if they can t put dust seals back in looks like there only good at normal calipers not brembos

LOOK AT THE EMAIL I HAD FROM THIS COMPANY Hi Bob I had a dream last night and you were in it Honestly you won t believe what we were talking about We we re talking about how important your brakes were the conversation went something like this Bob Aren t you that lovely lady from BCS Tegan Yep that s me Bob Thanks for the compliment Bob No bother I read something about your lifetime warranty and I have to say Tegan it sounds rather spiffing But isn t it just a load of marketing toffee and you don t actually mean it Tegan Whaaaaaat No way Bob we really mean it AND there aren t any exceptions either Bob Come on now let s not play silly buggers So are you telling me that if one day decide to take my Kit Car Morris marina round a track all day and your paint melts that you ll re-work them under warranty Tegan Exactly you got it No flies on you is there Bob Bob No flies on me Tegan But why would you do that every time I melt the paint on my brakes Tegan Tegan Bob they won t melt so we won t need to We have race teams that still have the same paint on their brakes 4 and 5 years later and the paint still hasn t melted faded discoloured or peeled The point is that it just doesn t happen Bob I don t get it Tegan what s the warranty for then What s the point Tegan The point is that we re so confident in our work that we warrant our work FOR LIFE Literally as long as you own your car AND if you sell your car within 3 years you can pass the warranty onto the new keeper Also to be clear we re not saying that nothing ever goes wrong I mean statistically speaking it pretty much doesn t our return rate is under 0 01 but we want to know about it when things don t work out right The great benefit for us is that we get to see why where and how they failed allowing us to continuously improve our processes and workmanship Bob I m starting to get it now Tegan and I have to say I m impressed and have never heard of such a generous warranty on a component that takes so much grief Tegan I hear you Bob and in fairness as a business you have to be pretty ballsy to have such a warranty Which is obviously why we re the only company to warrant a brake caliper refurbishment past 12 months Bob And it sounds like your the only company to have enough confidence in their work Tegan And that s the point of the warranty Bob We re so confident in our work that you just won t need a warranty in fact we re that confident that our warranty is almost pointless But Bob isn t it nice to know that if something did happen on what most people think is the most important component on their vehicle that the people you gave your money to to refurbish them would look after you really well and at their own expense Bob I must say Tegan that is nice to know and I have suddenly come over with a lovely warm fuzzy feeling in my tummy What about the function of the brakes Tegan Surely that can t be for life too can it Tegan Of course and it is for life yes Let me be really clear Bob If you have our High-End Brake Caliper Painting Service Then the warranty covers Corrosion appearing but it won t Burning melting or discolouring but it won t Flaking or peeling but it won t Or anything at all that degrades the appearance of your brakes With the exception of needing a clean and your local car wash spraying brick acid on them If you have the functional refurbishment then the warranty covers Sticking brakesOver heating discs caused by the caliper Total seizuresOr anything else that can be put down to poor function of the brake caliper With the exception of sliders not being cleaned and greased in a service Bob My word Tegan Here take my money