Becu Reviews

BECU | A Not-for-Profit Credit Union

becu.org
2.00
39 reviews
Poor Rating
Based on 39 user experiences

Rated 2.00 out of 5 by 39 Happy Customers

28.2%
7.7%
2.6%
7.7%
51.3%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
G

No employee really has a clue

No employee really has a clue what their job is Call customer service expect to sit on hold at least 15 minutes Go into a branch get wrong information to sign into your account Go back to the same branch to complain the info doesn t work you get the deer in the headlights look from the employee Spent 2 days trying every user name temp password given to me by the employees-none worked
E

their web page is constantly on the

their web page is constantly on the blink fire the head of IT get rid of everyone in IT hire cognizant technologies to run the data centers they rarely make mistakes the head of IT at BECU should be shamed publicly they are worthless garbage cognizant com plus while the USA sleeps cognizant is awake and thinking clearly in INDIA supplementing its American crew i changed my dns to nord vpn dns 103 86 98 100 and 103 86 99 100 cleared up access probs
B

Access to accounts while traveling on vacation

We are traveling internationally and notified BECU in advance with dates and country We withdrew a cash when we arrived at our destination We then received an email stating we needed to call and verify suspicious activity even tho we had done prior notification I was on hold for 10 mins and then guy on the phone was rude and aggressive and i had to answer 5 or 6 personal questions He then asked me to verify the amount of a withdrawal a week prior I was on vacation and did not have my account pulled up in front of me I had to go into my hotel log in and tell him the exact amount He then asked me another personal question and then said he would unblock my account Unbelievable Why do I need to give advance notification if I am still going to be blocked
J

Do not do international wires

Do not do internationalWire transfers myMoney never made it They got the zip wrong and said oh it doesn t matter Terrible customer service about wires zero accountability for money sent to outer space apparently and no help to find sent money that never made it We communicate electronically and we may never hear back from the bank to see if funds were picked up allWe can do is keep trying electronically Save yourself headache go anywhere else they outsource wires through Wells Fargo
J

The worst mortgage company

This review is specifically for the Mortgage department of BECU if I could give negative stars I would I have been trying for almost 2 months to get paperwork needed to resolve my father s estate and it has been an absolute nightmare No one seems willing to work outside of the script and they DO NOT CARE ABOUT ME OR MY SITUATION No one calls me back no one offers a solution they just repeat the same BS over and over again This is the WORST EXPERIENCE I have ever had and I will be sure to tell everyone I know what a horrible company this is
T

They are now like a Bank

I have been with BECU for 20 years and have recently moved my to a different credit union Horrible CD rates compared to other CUs in the state For at least 2 years now they have had off on spoofing issues which has gotten so bad I had to block BECUs main phone number as I was getting 10 spoofing calls a day Pretty pathetic when you have to block your credit unions number They are aware of the issue but can t seem to get a handle on it The new CEO is all about DEI and is making this credit union nauseatingly woke To top it off annually they close on Columbus Day to have an employee rah-rah session they call it a give back to the community day Employees and many guest speakers are flown in and put up in expensive hotels I shudder to think how much money is blown on food speaker fees hotels airlines rental cars shuttles swag and overall entertainment for 3000 EMPLOYEES Members need to know how much afterall BECU is MEMBER OWNED
S

I asked for an IRA that would not be

I asked for an IRA that would not be taxed because the money was post tax dollars They gave me one that now will cause me to have to pay 20 when I withdraw it
O

I m Moving To Chase

It s the 14th of October and BECU cannot produce my September statement How can they stay in business when they can t get the basics right They didn t email me of the problem nor did they apologize online until I recommended it on Facebook I m moving to Chase
R

Credit Card Fraud Monitoring

I use the credit card from BECU I had fraud charges on my account that I was late to notice because of that they will not refund any of the fraud money close to 5K in loss
A

I don t recommend BECU

I don t recommend BECU I ve used them for personal and business banking and generally find them very hard to work with For example I recently applied for a home improvement personal loan with them I played phone tag for almost 2 weeks and was completely unable to get ahold of the loan processor I have no idea what they wanted or needed - maybe email would have been easier They ended up denying my loan request because the application was incomplete We ended up using Tesla s partners to finance our solar anyway Really terrible experience overall with BECU

About Becu

BECU is a member-owned, not-for-profit credit union committed to improving the financial well-being of our members and communities.

United States

Visit Website

Own this business?

Claim your profile to respond to reviews, manage your listing, and build trust with customers.

Claim This Business

Frequently Asked Questions

BECU is a not-for-profit financial cooperative, originally founded as the Boeing Employees' Credit Union in 1935. Unlike traditional for-profit banks, BECU is member-owned and operates under the philosophy of 'people helping people.' This means its primary mission is to promote the financial well-being of its members. Profits are returned to members through better rates, lower fees, and enhanced services, rather than being distributed to external shareholders.

Eligibility for BECU membership extends to individuals who live, work, worship, or attend school in Washington state. Membership is also available to employees of select employer groups, family members of existing BECU members, and members of certain communities nationwide as specified by BECU's charter.

BECU.org provides access to a comprehensive suite of financial products and services. These include checking and savings accounts with no monthly service fees, a wide range of lending solutions (auto loans, mortgages, personal loans), Visa credit cards with competitive rates, and robust digital banking tools for online and mobile banking. The site also offers access to investment advisory services, retirement planning, and various insurance products.

BECU is committed to financial education and community support. Its website hosts a wealth of educational resources, including articles, interactive tools, calculators, and blog posts on topics like budgeting and home buying. Furthermore, BECU highlights its community involvement through the BECU Foundation, which focuses on philanthropic efforts such as grants and volunteerism aimed at improving financial literacy and supporting local communities.

BECU.org places a strong emphasis on security to protect member data and financial transactions. The site employs advanced encryption and multi-factor authentication. It also provides clear information on these security measures and offers educational tips to help members safeguard their personal information while banking online.

About Becu

BECU: A Member-Owned Financial Cooperative

BECU, originally founded as the Boeing Employees' Credit Union in 1935, is a not-for-profit financial cooperative serving members across Washington state and select communities nationwide. Headquartered in Tukwila, Washington, BECU has grown from its aerospace roots to become one of the largest credit unions in the United States. Its official website, becu.org, serves as the primary digital gateway for members to manage their finances, access educational resources, and engage with a community-focused financial institution.

Core Mission and Member-Centric Philosophy

Unlike traditional for-profit banks, BECU operates under the credit union philosophy of "people helping people." As a member-owned cooperative, its primary mission is to promote the financial well-being of its members and their communities. This structure means that profits are returned to members in the form of better rates, lower fees, and enhanced services, rather than being distributed to external shareholders. The website clearly communicates this member-first approach, emphasizing values like trust, integrity, and community support.

Comprehensive Financial Products and Services

BECU.org provides a full suite of financial products designed for everyday needs and long-term goals. Key offerings accessible through the site include:

  • Checking and Savings Accounts:Featuring high-yield savings options and checking accounts with no monthly service fees.
  • Lending Solutions:A wide range of credit products including auto loans, mortgages, home equity lines of credit, and personal loans.
  • Credit Cards:Visa credit cards with competitive rates, cash back rewards, and no annual fees.
  • Digital Banking Tools:Robust online and mobile banking platforms for account management, bill pay, mobile check deposit, and peer-to-peer payments.
  • Investment and Insurance Services:Access to retirement planning, investment advisory services, and various insurance products.

Educational Resources and Community Focus

A significant portion of becu.org is dedicated to financial education. The site hosts a wealth of articles, interactive tools, calculators, and blog posts covering topics from budgeting and saving to home buying and identity theft protection. This commitment to education empowers members to make informed financial decisions. Furthermore, the website highlights BECU's community involvement, detailing its philanthropic efforts through the BECU Foundation, which focuses on grants and volunteerism aimed at improving financial literacy and supporting local communities.

User Experience and Accessibility

The website is designed with user experience in mind, offering a clean, intuitive interface that allows members to easily navigate between banking functions, educational content, and support services. Key features include secure login portals, a comprehensive FAQ section, and multiple channels for customer support. Eligibility for membership is also clearly outlined, extending to individuals who live, work, worship, or attend school in Washington state, as well as employees of select employer groups and family members of existing BECU members.

Security and Trust

BECU.org places a strong emphasis on security, employing advanced encryption and multi-factor authentication to protect member data and financial transactions. The site provides clear information on its security measures and offers tips to help members safeguard their personal information online.

In summary, becu.org is more than just a banking website; it is the digital embodiment of a member-owned financial cooperative dedicated to providing quality, affordable financial services while fostering the economic health of its members and the communities it serves.