Berthie Reviews

I ve buyed a dress from Berthie and for the price I expected a better quality

it took them 2 months to ship my order I even forgot what I ordered by then

The clothes are pretty and special but I guess it was my last order because of the unconvenient retour management

For a brand with these prices but no physical stores I would really appreciate more information on the fitting I fell in love with a pair of highwaisted shorts and had my measurements ready when asking the Berthie assistant in the chat about some feedback on how the shorts might fit The only thing she could tell me was the length of the item For something that I d like to be tight around the waist but more generous around the thights and bum that s really not enough It means I automatically have to order two sizes and just hope that one will fit Unfortunately neither did so for a lack of information in the parcel I checked the returns policy online There it said to return the parcel via Chronopost for 5 I emailed customer service because I had never heard of Chronopost before the assistant kindly replied very swiftly giving me a link and code to register the return online and said I could use any carrier to send the parcel back I appreciate the quick response but this information should really be on the website already At the post office however I was told that a parcel this size would cost a lot more and so had to purchase a different box and re-pack everything Guess I d have saved myself a lot of hassle by ordering some superfluous extra clothes to reach the 300-order value at the beginning because then Berthie cover the return cost But instead wouldn t it be better to give your customers sufficient and correct information from the get go If more measurements were included on your website that could save the customers and the planet a lot of unneccessary back and forth

The items were all good except for a skirt that tore right after I tried it so it was dissapoing regarding it s fees

The sending was delayed due to stock rupture and I had to call to find out

The order was blocked due to a missing item but nobody informed me before I mailed them Afterwards everything went perfectly

Thanks Berthie for your reply Indeed purchase has been delivered in the meantime I understand that delays can happen but I would have appreciated to be uptaded with an expected delivery date

Communication with customer service is very difficult I had to wait almost over a week for an inquiry about my order But in the end they accepted my need and changed it The material of the dress doesn t look or feel like cotton but it is comfortable and doesn t scratch

Pretty good feeling but sizes are little too much tall The dress is not thick and not warm for winter