Bestcabinetdoors Reviews

I have been waiting 13 weeks and still

I have been waiting 13 weeks and still not received my two doors Customer service is nearly zilch Wish I had used a different company Zero stars

Don t waste your time or money on this

Don t waste your time or money on this place They messed up our order on 9 doors we then had to pay for the nine new ones Long story short I had to call my CC company the ignored my request for refund and cancel of order and file a dispute for paying and not getting the doors The very next day in my Email was shipping confirmation at this point we went with home depot for the last 9 doors we needed for our kitchen Time frame on this was from January - June Customer service sucks the only way I could Rarely talk to someone was via email Couldn t find a phone number anywhere the doors show up for delivery we refused them as we didn t need them anymore and I tried canceling the order prior to shipment prior to knowing if they were done or not a week later the doors show up again so we refused them nothing happened until I called my CC company to dispute it magically the doors were done

seven shaker style doors

I ordered seven shaker style doors online through this company For some reason hardware was put on my order even though I didn t order it I asked to cancel that part and was given store credit They don t do refunds even though I did this within the day I ordered They made the hinge cutouts so big that I have to patch the holes so it will hold screws They also put the hinges on the top of three cabinets making it so I have to patch those and wood putty before painting It took four weeks to make them and they were not even dome right Beware The cabinet doors might be cheap but they will leave work for you to do when they screw up your order and steal your money for crap they never gave you Who in the world would order mixed match hardware It s like the hardware is on your order in default Stay away from this company

Received a charge of 5500 from this

Received a charge of 5500 from this company on my account Called to find out what it was for and who placed they order they couldnt provide any information and hung up on me

Unresponsive Customer Service Replacement Department

The customer service and replacement department are unresponsive One of my doors was damaged upon receipt and after contacting Cabinet Door World due to unresponsiveness of Best Cabinet Doors com - apparently they are affiliates I was given the contact phone number for Best Cabinet Doors Was told to send pictures to their email address which they claimed to have sent on to their third party replacement department which conveniently is not able to receive phone calls according to the customer service rep Four weeks and countless emails later I have yet to be contacted by the replacement department Buyer beware

Horrible Customer Service Don t order from them

Placed an order totaling 942 71 on January 31st 2021 Then had to email them asking for an update 2 months later they have NO contact phone number They didn t send me shipping information 1 Month after getting them we went to hang the cabinet doors needed to paint them put on hardware We assumed they would make them correctly only for 9 of them to be completely wrong I then had to email them again to see what we could do to fix this How to send them back because they are completely useless to us They wouldn t take them back now I have 9 useless doors and then they charged us another 225 00 for the new doors even though they messed up Promised a rush order and now 2 months later they have our money and we have no doors I will never use this company again

Hassle not worth the price

We ordered new cabinet doors and drawer fronts The prices were great website easy to use Everything seemed great Until we had questions Then it was impossible to get in touch with anyone It wasn t until I mentioned disputing the charges with my credit card company that I was able to finally get someone to answer my emails It took months but once we finally received our order some of it was missing which meant we had to go through the whole terrible process of trying to get in touch with someone again It s not worth the hassle to save a few bucks Avoid this company

I put in a substantial order

I put in a substantial order all of the doors were ok with the exception of one I asked for them to honor a warranty claim as the plywood began delaminating They refused to honor warranty and blamed it on paint the other 26 doors have no issues and all were prepped primed and painted the same