Betterme Reviews

BetterMe | Creating Happiness Within

betterme.world
3.57
140 reviews
Great Rating
Based on 140 user experiences

Rated 3.57 out of 5 by 140 Happy Customers

42.9%
14.3%
14.3%
14.3%
14.3%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
B

Ok if new to working out

From reading the reviews on here I felt that there were a lot of positive reviews The food tracker is useful enough to count calories but I wanted the app for exercise tutorials to improve physique Overall I am not impressed The exercises are not challenging to see the results one would hope to get
S

Very unhappy with lack of communication

Since this review was written BetterMe has contacted me and given me a refund However they still could not seem to find my original messages asking to cancel my subscription and was advised what I should have done to cancel in the first place which is what I had done anyway The refund was given as a second thought and goodwill gesture Then I was asked to update my review or delete it I signed up for a trial cost of 18 but decided it wasn t for me Their help faqs tells you how to cancel your subscription but the details didn t work for me and I had no way of cancelling unless I contacted them So I sent a message through their online chat they emailed and asked me for details of the payment and what it said on my bank statement which I did they advised they couldn t see a subscription for me and I didn t hear anymore Then I was charged a normal month subscription fee of 37 so I messaged again on 30th October and have heard nothing since and it is 7 days on So I have messaged again because I cannot stop the payment as it s a recurring card payment this needs to be cancelled by BetterMe Not happy
T

Unauthorised subscription - NOW RESOLVED

Signed up on a 1 week only plan No indication at all this would be a subscription I would not have signed up if I had know that I then receive a charge of 37 for a month This is very sneaky and unethical This matter needs resolving as I can t afford to spend that money on an app service that I took one look at and did not think was even worth what I paid for a weeks worth Why would I then want to pay for what i presume is a whole month Should support resolve my issue I would be happy to alter my review but until then it s definitely 1 star update I have recieved a refund - I do believe the sign up is very misleading but I appreciate the swift response and the refund
Y

Use is OK - customer service is bad

The training is all right with a variety of exercises You don t get bored I have two weeks experience now The customer service is negligent I have asked for help twice without reply Both regarding technical issues Let s see if they react here Seven please check your incoming messages
D

Disappointing

I am benefitting from a introductory plan which is great however the wall pilates videos are silent I have practiced pilates so have an idea oh how to move but these need a short intro or ideally talking As it is I am working whilst trying to keep an eye on the phone to make sure I am working correctly The only sound you here is a short countdown then onto next move having no clue what comes next Really disappointing
C

Awful awful

Awful awful customer service They overcharged me and refuse to refund my money I had no reply for months and months then they just quoted their own policy and didn t admit they overcharged me They also cancelled my subscription so I didn t get the access to the app that I paid for I paid for a year and got less than a month The issue I had is that they have two payment methods Google pay and the app and if you use both they treat them as completely different subscriptions When I realised the error back in June I contacted them immediately but they did not reply for months They don t take responsibility for their errors and they have not refunded the money they took without my consent STEER CLEAR OF THIS APP they don t give you what you pay for I have proof - screen shots and emails - that documents all this and they just don t care Update I received a long email which essentially conceded that yes they do have two different types of subscription and it s the user s responsibility to know this and manage it At no point did they inform me that they had two different subscription methods - I d assumed that subscribing for the year would automatically supercede the monthly subscription but that s not the case They also told me they did not restrict my access to the app which is interesting as I became unable to see many features after I cancelled the monthly payments The outcome is that they said they can understand my perspective and they ve refunded the monthly amount into my bank account They ve reset my yearly subscription and given me instructions about how to login I thought the app was helpful my only problem was with the double subscriptions which has caused a lot of stress Another update - BetterMe have requested that I change my review to 4 or 5 stars or take it down As they have admitted to having two subscription methods which they do not inform customers about and their customer support is so awful that they took months to even respond to me properly I do not rate them as 4 or 5 stars I have changed my review from 1 star to 2 in recognition of the eventual refund but I would still warn people that there s the possibility of you paying twice and not being told about it
P

Worst customer service

I joined on 4th Sept a few days ago my app logged me out and I can t get back in Their password reset doesn t work never received a password reset email and their customer support also doesn t respond There are many reviews saying how bad they are at supporting customers I just wish I had read them before subscribing with them It seems the only way to get a response from this company is to leave them bad reviews it s only when you complain so others can see it they bother with any response Worst company I ve ever dealt with Update 29th October After leaving this review BetterMe did get back to me and after several days of emails between us they did finally resolve my account login issues
M

Good and bad

Program is nice But when varying on computer and mobile they don t connect with each other even if it s on the app and same account Tried contacting support the 10th of October about this and with a buffering video as the videos gets stuck all the time Still no answer
M

Resolved Impossible to cancel once signed up

I have tried to cancel this for three months but they continue to take payments They constantly ask for information to process the cancellation this is just a stalling tactic Do not touch this company or their apps with a bargepole In fairness they have now refunded the payments and hopefully have cancelled the recurring Although I am grateful for the refund should I have had to go through 3 months of attempts It took this review to get them to refund
G

Additional charge

I have been charged with an additional amount so for me the app Is not clear enough Luckily I was reimboursed thanks to PayPal Nice app but top much things inside It leads to confusion

About Betterme

BetterMe is a leading behavioral healthcare app publisher with over 100+M downloads, available in 190 countries.

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Frequently Asked Questions

BetterMe is a comprehensive digital health and wellness platform accessible via betterme.world and mobile apps. It provides personalized, science-backed programs for fitness, nutrition, and mindfulness. The platform's core mission is to make holistic healthy living accessible, sustainable, and engaging by breaking down complex goals into manageable daily actions tailored to individual users.

Upon signing up, users complete an initial assessment that evaluates their specific goals, current fitness level, dietary preferences, and available time. This data allows BetterMe to generate a customized plan with relevant and achievable recommendations, which is a key feature designed to increase long-term adherence and success.

BetterMe offers a vast library of workout routines created by certified fitness coaches. These include short, effective home workouts requiring minimal or no equipment, as well as more intensive regimens for objectives like weight loss, muscle building, and endurance improvement. Exercises are accompanied by clear video demonstrations and instructions suitable for all experience levels.

Yes, BetterMe provides extensive dietary guidance as a fundamental component of health. This includes personalized meal plans, a database of healthy recipes, and a calorie tracker. The meal plans cater to various dietary needs, such as keto, vegetarian, or heart-healthy options, focusing on whole, nutritious foods to support fitness goals and overall well-being.

Recognizing the mind-body connection, BetterMe incorporates mental wellness through guided meditation sessions, breathing exercises, and sleep aids. These features are designed to help users reduce stress, improve focus, and enhance emotional balance, ensuring a holistic approach to health that cares for mental and physical states together.

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About Betterme

BetterMe: Your Partner in Holistic Health and Wellness

BetterMe is a comprehensive digital health and wellness platform dedicated to empowering individuals to take control of their physical and mental well-being. Accessible via its website, betterme.world, and companion mobile applications, BetterMe provides a personalized, science-backed approach to fitness, nutrition, and mindfulness. The platform's core mission is to make healthy living accessible, sustainable, and engaging for people at all stages of their wellness journey, breaking down complex health goals into manageable, daily actions.

Core Offerings and Personalized Approach

The BetterMe ecosystem is built around tailored programs that adapt to a user's specific goals, fitness level, dietary preferences, and available time. Upon signing up, users are guided through an initial assessment that helps the platform create a customized plan. This personalization is a key differentiator, ensuring that recommendations are relevant and achievable, which increases the likelihood of long-term adherence and success.

Fitness and Workout Plans

BetterMe offers a vast library of workout routines designed by certified fitness coaches. These range from short, effective home workouts requiring minimal or no equipment to more intensive training regimens for weight loss, muscle building, and improved endurance. The exercises are often accompanied by clear video demonstrations and instructions, making them suitable for beginners and experienced exercisers alike.

Nutrition and Meal Planning

Understanding that nutrition is fundamental to health, BetterMe provides extensive dietary guidance. This includes personalized meal plans, a database of healthy recipes, and a calorie tracker. The meal plans cater to various dietary needs and preferences, such as keto, vegetarian, or heart-healthy options, and focus on whole, nutritious foods to support users' fitness objectives and overall health.

Mental Wellness and Mindfulness

Recognizing the integral connection between mind and body, BetterMe incorporates mental wellness into its holistic model. The platform features guided meditation sessions, breathing exercises, and sleep aids designed to reduce stress, improve focus, and enhance emotional balance. This integrated approach ensures users are caring for their mental health alongside their physical health.

User Experience and Community Support

The BetterMe platform is designed with user-friendliness in mind, featuring an intuitive interface that makes tracking progress simple. Users can log workouts, monitor dietary intake, and reflect on their mental state through integrated journals. Furthermore, BetterMe often fosters a sense of community through challenges and social features, allowing users to find motivation and support from others with similar goals, which can be crucial for maintaining momentum.

Commitment to Accessibility and Education

BetterMe.world serves as a central hub not only for accessing its programs but also for valuable educational content. The site features a blog and resource sections filled with articles on fitness tips, nutritional science, healthy recipes, and mental health advice—all aimed at educating and inspiring users. By providing both the tools and the knowledge, BetterMe positions itself as a trusted partner in the user's wellness journey, committed to delivering sustainable results and promoting a healthier, more balanced lifestyle for a global audience.