Bigwarranties Reviews

BIG Warranties - Home Emergency, Appliance + Landlord Insurance

bigwarranties.co.uk
3.57
140 reviews
Great Rating
Based on 140 user experiences

Rated 3.57 out of 5 by 140 Happy Customers

42.9%
14.3%
14.3%
14.3%
14.3%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
J

Needs improvement

The customer services are awful had to phone nearly 5 times Was fobbed off by staff was nearly 4 days after the initial claim when someone contacted me to arrange an engineer The engineer was great but the people in the office were so unhelpful
A

Appliance repair

When calling to report that my appliance need repair I was ask numerous questions as if I have committed a crime such as why you are only reporting now even though the appliance is still in working condition and only need parts to be replaced Poor customer service I have waited for approximately 4weeks for engineers to come only to say the appliance cannot be repaired Then I was only given choice to from 3 appliance and have to pay over 100 to all 3 options given as I was only offered half the cost of the cheapest appliance I would never recommend Big Warranty to no one after this experience They were happy to collect payment but find it difficult when to pay out
J

After cancelling my policy on 21 July i

After cancelling my policy on 21 July i am still waiting the refund of 39 99 I stated that if it was not in my account on 1 Aug I will cancel my BIG contract
S

Awful customer service

Harassing phone call when I tried to cancel my policy I had an old oven which I had a policy on and cancelled because I was getting a new oven The guy was harassing me on the phone for their services I couldn t get him off the phone and I didn t want to be rude In the end I said I ll contact YOU when I want your services Bye Never experienced that before with other policy suppliers for appliances And they record their calls for training purposes No customer service at all Would never use them again
R

Promised discount cheque never arrived

Fortunately I ve not needed to use my Home Emergency and Boiler Cover with Big Warranties For the second year running the promised discount cheque of over 43 after 3 months has not materialised It was only sent to me upon renewal for last year s cover otherwise I wouldn t have renewed It appears to be a ploy to reel customers in and hope they forget they ve been promised a discount cheque after 3 months Embarassingly I recommended this company to my Mum and she hasn t got the discount cheque either
K

Big Warranties are fine Go Assist drag them down

Big Warranties are really let down by working alongside Go Assist I had major problems with the repair of my oven and while Big Warranties were really helpful Go Assist were awful and it was their fault that I had issues Big Warranties were more apologetic than Go Assist despite it not being their error I d have given them 4 stars for being so helpful but they lost one due to insisting on working with Go Assist - who had quite possibly the worst customer service I ve experienced
S

I wish I could give a better review

I wish I could give a better review It took the company 6 weeks to complete the repair they said owing to parts not being available from the manufacturer Beco When the repair was eventually done the engineer said the dishwasher was incorrectly installed which I dispute and he gave no reason as to why it was wrong with the installation Before leaving he stsrted a programme cycle and left When this finished the water had not drained from the machine and I had to do this manually I then ran another cycle and the same thing happened I have now bought a new dishwaher
S

We called big warranties regarding our

We called big warranties regarding our washing machine overa month ago we had to pay extra money before they would send an engineer out to look at out washing machine the engineer said the bearing were going and he would report this back to the big warranties a week later we called only to be told that this part is no longer available and that they would replace the machine for a much cheaper make model I m not happy with this and trying to call this company is a joke they promise to call back but never do I need this resolved
J

Who are go assist

Who are go assist They took 49 from my account and apparently they are a part of you Why do I need to pay them when I have already paid you for a year s cover on my cooker
K

I was duped into buying this policy

I was duped into buying this policy I tried to cancel the policy but it was too expensive to cancel I did not want this policy to be renewed at the end of term I have had several conversations to ensure that it does not get renewed I have now been sent email telling me that it will I am waiting for a call from them to allow me to cancel the policy How many hoops

About Bigwarranties

One of the UK's leading home warranty providers. Great value appliance insurance, home emergency and boiler cover, breakdown cover and gadget insurance.

United States

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