Bigwarranties Reviews

BIG Warranties - Home Emergency, Appliance + Landlord Insurance

bigwarranties.co.uk
3.57
140 reviews
Great Rating
Based on 140 user experiences

Rated 3.57 out of 5 by 140 Happy Customers

42.9%
14.3%
14.3%
14.3%
14.3%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
A

Goid customer service

Jane was friendly helpful and informative I felt she genuinely listened to me and understood my needs
M

Very helpful staff

Very helpful staff Great prices hopefully won t have to use for a long time so can not comment on how claims are handled but if like the customer service shouldn t be a problem
M

Mixed Experience

Sandra was extremely helpful She spent a long time trying to resolve the issues I had with my warranty A 5 star service from her Unfortunately my experience before that was a number of repeat calls to big warranty without success The company has a complicated ststem of cover that even the previous staff I spoke to couldnt resolve Many thanks to Sandra for not giving up on me and offering a choice of solutions
D

I spoke with Jake who was excellent

I spoke with Jake who was excellent completely clear with corresponding with me and extremely helpful in helping re new my warranty again with the big warranties
Y

Quick

Louie was fast and efficient and put my claim through quickly The only issue was the environment he is working in could hear lots of background conversations Staff are in need of noise deflecting headsets
S

Very fast and informative and dealt

Very fast and informative and dealt with effectively and information give via phone and kept updated on the tracker as and when needed to check
J

The engineer who came to replace a part

The engineer who came to replace a part on our washer dryer did a great job - went over and above Efficient and tidy worker
G

Jane was very polite

Jane was very polite Answered my questions as best as she could Not her fault but I must say I do not like discussing and making such big decisions on the phone
I

Laura was very helpful

Laura was very helpful and explained what was going to happen There seemed to be a problem with the fact that my card had expired on your system which seemed irrelevant given that I pay by Direct Debit
T

Thank you

The complaint was acknowledged and addressed in a very prompt and supportive manner I felt Grace had listened and responded to the issues raised Grace kept intouch with me updating me with the next steps The complaint was dealt with promptly and professionally adhering to all issues I had raised

About Bigwarranties

One of the UK's leading home warranty providers. Great value appliance insurance, home emergency and boiler cover, breakdown cover and gadget insurance.

United States

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