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Reviews
2.27
5-star
28.13%
4-star
3.13%
3-star
3.13%
2-star
3.13%
1-star
62.5%
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Reviews are labeled verified when a company automatically invites people to write a review using Trustpilot’s supported invitation methods.
Fernando
N/A
1 year ago
Disappointing experience with a dash of dishonesty
Unfortunately I am unable to give this Casino the thumbs up and would recommend taking your business to the other more transparent casinos Being a customer in many online casinos I often look around for good bonuses and signup deals Bitcasino io has advertised which look like great bonuses on initial deposits but unfortunately once I made my first deposit I found out the there is TWO DIFFERENT wagering requirements and if your balance reaches zero the reward is automatically forfeited This is fine if it were stated in the terms and conditions but there is no information regarding this in the T C so it is frankly false advertising Furthermore the initial wager requirement is based on the actual amount you deposit so the larger the deposit the higher amount you ll have to wager If you manage to get through the first wager requirement and unlock the reward You then have to wager the reward X30 Which in the case of the 2500 reward offered is 75 000 worth of wagering I should also add that if you play table games only 20 of your bet counts towards wagering requirements which is ludicrous in comparison to other online casinos I didn t deposit a great deal so I m not overly upset about my experience but I would recommend not using this casino as they are using false advertising and bonus information to garner business In this industry transparency and good deals are key and bitcasino haven t shown either so one star for these guys unfortunately
Abdullah Alshammari
N/A
1 year ago
The truth is that I was in prison
The truth is that I was in prison because of huge debts and the money I lost in the site2018 2020 I m open 30 50 account in bitcasino io and I lost 2-10 million dollar Note that the terms and conditions stipulate that funds can be withdrawn manually when the account is closed I m sent email to help support to withdraw my money he say refund to you and agin sent email id blockchain support not reply I m going to the United Nations Adventurers Union next month and collect informationI will ask for a refund of all my money
nguye nguyen
N/A
1 year ago
I am also having problems with this
I am also having problems with this website When I joined I also received an invitation If I lose on my first deposit within 7 days I will receive a cashback of 20 of the loss I deposited 800 and unfortunately I lost everything but now they still don t pay me the cashback They told me to send an email I used a secondary email to send them because my main email had a problem but they said no Please support me with another email which is unreasonable My user is nguyennguyenlam887 Bitcasino registration email is nguyennguyenlam887 gmail comBefore that they asked me to fully verify my identity and my account was completely trustworthy but they always didn t want to pay me cashback
Moreno Zolden
N/A
1 year ago
cheating with newsletters
Well I ve made a deposit all went smooth but I just hate when companies are offering bonuses with no intentions to actually give them Mail was like We sent a cash reward to your accountThere was no rewards I went to supportThey said I m afraid we do not offered any cash reward for you hahaha
cao lanh
N/A
1 year ago
As offered by bitcasino when depositing
As offered by bitcasino when depositing for the first time if there is a loss they will refund 20 of the lost amount in cashback I deposited more than 600 and unfortunately I lost but at this point they refuse to pay me cashback I contacted them and they asked me to verify my identity twice and I completed the verification but then they said I was abusive and did not pay me cashback I want them to clarify this issue I want to know why Why didn t I receive the money and what did I violate when I was a player and lost all my money I also see quite a few articles complaining about the problem of them trying to attract players but after losing they find reasons not to pay cashback to players I have also filed a complaint with casino Guru and other sites
Vytautas Liutvinas
N/A
1 year ago
Shady Casino
Great UI game selection and almost anything else Except the most important thing in this industry - TRUST It s the most dishonest online casino that I have ever played at They are using misleading marketing practices such as calling wager amount to be reward amount as well as making their T C unaccesible My recommendation to all is to avoid this casino
Popeye
N/A
1 year ago
horrible experience
horrible experiencethey litteraly steal your money with unfair rigged gamesthey have 0 adress like the other casinos and dont want give the adressrunaway from this rogue casinothey dont pay if you win
Richard Cod
N/A
1 year ago
Casino is Fake
Casino is Fake All review they posted are from bots and fake If you want proof just look here after my negative review all the bots will leave some positive review Slots are fake will eat your money fast and also they block your deposit at some point and dnt reply to your request
Adam
N/A
1 year ago
Rude customer support
Rude customer support I ve made a deposit of 100 trx from my wallet Didn t take under consideration that there s a network fee of 1 trx The support rep named CHARLIE was super unhelpful aggressive with my request Bad attitude Sorry
Susan Johnson
N/A
1 year ago
Stay away from this website
Why why why did you block my account I saw so many friends saying that you would easily block users accounts which is really ridiculous I have never seen this situation before on trustdice and Rollbet and it s so unpleasant